INTERNAL IT MANAGER

• Location: Parsippany. NJ
• Dept.: Information Technology
• Reports to: Director of Internal IT & Security

Job Summary:

• We are seeking an experienced and proactive Internal IT Manager to lead and manage our internal IT operations. This role is responsible for maintaining a secure, efficient, and reliable IT infrastructure that supports all departments within the organization. The ideal candidate will have strong technical expertise, leadership skills, and a commitment to service excellence.

Key Responsibilities:

• Oversee the daily operations of the internal IT environment, including hardware, software, networks, and systems.
• Manage and mentor a small team of IT support staff.
• Ensure the security of data, network access, and backup systems.
• Plan and implement upgrades, enhancements, and new systems to meet business requirements.
• Troubleshoot and resolve issues related to user systems, applications, and connectivity.
• Develop and maintain documentation for IT policies, procedures, and user guides.
• Collaborate with department heads to assess and fulfill technology needs.
• Manage IT vendor relationships and service contracts.
• Ensure compliance with regulatory requirements and company policies.
• Monitor system performance and generate reports on usage, uptime, and security incidents.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT support and infrastructure management.
• Strong knowledge of Windows and/or Linux environments, networking, and cloud services.
• Experience with cybersecurity best practices and tools.
• Excellent problem-solving, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Leadership experience is a plus.

Preferred Qualifications:

• Bilingual (Spanish) is highly preferred.
• Certifications such as CompTIA, Microsoft (MCSA/MCSE), Cisco (CCNA), or ITIL.
• Experience with cloud platforms (e.g., Google, Microsoft 365, Azure, AWS).
• Familiarity with ticketing systems and IT service management (ITSM) processes.

Job Type: Full-time
Pay: $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• IT support: 5 years (Required)
• IT infrastructure: 5 years (Required)
• IT management: 5 years (Required)
• Windows/Linux: 3 years (Preferred)
• Cybersecurity: 2 years (Preferred)
• Cloud Platforms (Google, Microsoft 365, Azure, AWS, etc.): 2 years (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• CompTIA A+, MCSA/MCSE, CCNA, or ITIL Certification (Preferred)

Ability to Commute:

• Parsippany-Troy Hills, NJ 07054 (Required)

Work Location: In perso

• Oversee the daily operations of the internal IT environment, including hardware, software, networks, and systems.
• Manage and mentor a small team of IT support staff.
• Ensure the security of data, network access, and backup systems.
• Plan and implement upgrades, enhancements, and new systems to meet business requirements.
• Troubleshoot and resolve issues related to user systems, applications, and connectivity.
• Develop and maintain documentation for IT policies, procedures, and user guides.
• Collaborate with department heads to assess and fulfill technology needs.
• Manage IT vendor relationships and service contracts.
• Ensure compliance with regulatory requirements and company policies.
• Monitor system performance and generate reports on usage, uptime, and security incidents