Internal Member Support Representative (Summer Student)

at  FIRSTONTARIO CREDIT UNION

Are you a student or recent graduate looking for an exciting opportunity to grow your skills in the financial industries sector? FirstOntario Credit Union is excited to welcome students to work at our organization from April to September, 2025.

JOB SPECIFICATIONS AND TECHNICAL REQUIREMENTS

• Grade 12 or equivalent.
• Proficient keyboard skills.
• Must have above average communication and interpersonal skills.
• Must be able to work well with minimum supervision.
• Must be capable of working as a team player, willing to assist other staff as required.
• Must be flexible and prepared to work hours established to meet Member service demands.
• Must be willing to learn and apply coaching.

JOB REQUIREMENTS

• Must have above average communication and interpersonal skills
• Must be able to work well with minimum supervision.
• Must be capable of working as a team player, willing to assist other staff as required.
• Must be capable of learning all the processes in the department in order to provide relief for vacations and emergency situations
• Must be flexible and prepared to work hours established to meet member service demands.
• Must be willing to learn and apply coaching.

PHYSICAL DEMANDS/WORKING CONDITIONS

• Normal, well ventilated office environment
  Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.
  Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know

BASIC TASKS INCLUDE:

• Assist/replace the full time clerks as required.
• Monitor Central1 Fraud Alert System, taking appropriate action in cancelling compromised cards as required.
• Review daily Skimming Reports, identifying at risk accounts and taking appropriate action, advising/consulting with manager as required
• Monthly Statement processing (exception file)
• Research, calculate Insured Savings Claims
• Incoming Clearing Collections
• Monthly GL Reconciliations
• Research, locate records, receipts, documents as requested by branches
• Record control & retention.
• Assists/relieves on other positions or with duties in the department as required.
• Misc. sundry duties.