This is an exciting opportunity to join a vibrant and busy NHS IT Service Desk, based in Trentham, Stoke on Trent.
We are proud to be a 3-star Service Desk Institute accredited organisation.
The Service Desk offers a high quality customer focused IT service to all staff in our Partner Trusts and NHS organisations. You must be an enthusiastic person with a flexible attitude, able to work in a team environment or on your own and have excellent customer service experience.
Staffordshire and Shropshire Health Informatics Service (S&SHIS) is a shared service hosted by Midlands Partnership NHS Foundation Trust. We provide a portfolio of IT services to NHS organisations across the Staffordshire and Shropshire health economy.
This post is responsible for the management, investigation and resolution of a range of IM&T issues within the local health economy.
The post will primarily provide 1st line technical support to all aspect of hardware infrastructure, software applications and related technologies.
Midlands Partnership NHS Foundation Trust (MPFT) is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.
Demonstrating our strong commitment to equality, diversity and inclusion, and in context of our objective aligned to the growth of diversity across the workforce; we are particularly seeking applications from individuals who may be from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.
We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.
This post is responsible for the management, investigation and resolution of a range of IM&T issues
within the local health economy. The post will primarily provide 1st line technical support to all aspects of hardware infrastructure, software applications and related technologies.

To demonstrate specialist knowledge in technical specialities underpinned by current industry good practice.

• Interviews for this post are intended to be held on 24th 25th July 2023

Providing a customer focused IM&T support Service to staff within S&SHIS Customer Organisations.
Delivering a high standard of customer service in a professional manner.
Providing first line support and deliver remote support to resolve incidents whilst the user is on the telephone.
Configure Permissions to shared Network resources
Maintain accurate records of additions, modifications or removals of components of the ICT Infrastructure and IT user accounts and system rights in the appropriate Information System (e.g. SMT / Active Directory / CMDB/ IPT Call Processing Systems).
Manage incidents including logging and resolving calls and provide system configuration services recording all activity through the S&SHIS service management software.
Accurately collate and record all relevant detail to facilitate the timely resolution of incidents and service requests.
To be aware of, adhere to and implement team plans and policies.

To demonstrate specialist knowledge in technical specialities underpinned by current industry good practice.

• Interviews for this post are intended to be held on 24th 25th July 2023*