Main Duties

• To coordinate the day-to-day running of reactive and planned maintenance and service contracts (e.g. waste & recycling, pest control, grounds maintenance, asbestos, legionella, window cleaning etc.) to include establishing requirement, scheduling, call logging, general correspondence, order and invoice processing, query resolution and contract monitoring.
• To provide efficient and effective support for all administrative processes within the Residences Facilities Team, ensuring compliance with Directorate and University regulations.
• To understand and translate technical maintenance issues and effectively communicate relevant information / solutions to various stakeholders in a logical and methodical manner.
• To liaise with contractors, service providers and Estates Managers in maintaining records for statutory legal requirements / compliance, update unit records and audit as necessary.
• To liaise with the Estates and external contractors / service providers regarding service contracts, maintenance, and refurbishment projects.
• To coordinate the Fire Risk Assessment process; action and respond to reports and arrange associated maintenance works.
• To assist in environmental management for Campus Services, including analysis and monitoring of utility information and identification of areas for reduction where possible.
• To co-ordinate feedback / queries from unit and prepare papers for monthly CSERV / ESTAT meeting.
• To assist in budget monitoring / forecasting for reactive, planned and planned preventative maintenance.
• To carry out project work involving research, data collection, analysis, and reporting within the division.
• To produce a wide range of documents including spreadsheets, letters, reports, minutes and other materials using a wide range of Microsoft applications e.g. Word, Excel, Access.
• To be responsible for maintaining, updating, and interrogating information systems to include producing standard reports.
• To organise, attend and minute meetings as required.
• To deal with a range of enquires from internal and external customers in a professional manner, establishing their requirements and adapting the standard responses accordingly.
• To collaborate with others in order to make recommendations for developments of established processes and procedures.
• To take an active role in the team supporting team objectives and other team members, contributing to the training of new team members, where applicable.
• To establish working relationships with key contacts to continue to maintain / improve service levels.
• To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures, and codes as appropriate.
• To abide by university policies on Health and Safety.
• You may be asked to perform other duties occasionally which are not included above, but which will be consistent with the role.

• To coordinate the day-to-day running of reactive and planned maintenance and service contracts (e.g. waste & recycling, pest control, grounds maintenance, asbestos, legionella, window cleaning etc.) to include establishing requirement, scheduling, call logging, general correspondence, order and invoice processing, query resolution and contract monitoring.
• To provide efficient and effective support for all administrative processes within the Residences Facilities Team, ensuring compliance with Directorate and University regulations.
• To understand and translate technical maintenance issues and effectively communicate relevant information / solutions to various stakeholders in a logical and methodical manner.
• To liaise with contractors, service providers and Estates Managers in maintaining records for statutory legal requirements / compliance, update unit records and audit as necessary.
• To liaise with the Estates and external contractors / service providers regarding service contracts, maintenance, and refurbishment projects.
• To coordinate the Fire Risk Assessment process; action and respond to reports and arrange associated maintenance works.
• To assist in environmental management for Campus Services, including analysis and monitoring of utility information and identification of areas for reduction where possible.
• To co-ordinate feedback / queries from unit and prepare papers for monthly CSERV / ESTAT meeting.
• To assist in budget monitoring / forecasting for reactive, planned and planned preventative maintenance.
• To carry out project work involving research, data collection, analysis, and reporting within the division.
• To produce a wide range of documents including spreadsheets, letters, reports, minutes and other materials using a wide range of Microsoft applications e.g. Word, Excel, Access.
• To be responsible for maintaining, updating, and interrogating information systems to include producing standard reports.
• To organise, attend and minute meetings as required.
• To deal with a range of enquires from internal and external customers in a professional manner, establishing their requirements and adapting the standard responses accordingly.
• To collaborate with others in order to make recommendations for developments of established processes and procedures.
• To take an active role in the team supporting team objectives and other team members, contributing to the training of new team members, where applicable.
• To establish working relationships with key contacts to continue to maintain / improve service levels.
• To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures, and codes as appropriate.
• To abide by university policies on Health and Safety.
• You may be asked to perform other duties occasionally which are not included above, but which will be consistent with the role