Job Title: Internal Account Co-Ordinator
Reports to: Commercial Manager
Job Type: Full-Time (Mon-Fri)
Location: High Wycombe, UK
Company Overview: We are a leading cold chain solutions packaging company specializing in high-quality, temperature-controlled packaging solutions for the food, pet, and pharmaceutical industries. Our speciality is the unique manufacturing capabilities of liquid filled ice packs. Our commitment is to provide innovative and reliable solutions to our customers, ensuring the integrity of their products throughout the supply chain.
Job Overview: This position requires a proactive individual with a passion for customer service, process improvement, and a keen eye for detail. The Internal Account Co-ordinator will be responsible for processing sales orders, handling customer enquiries, forecasting sales, and offer strategic suggestions for improving customer retention levels and operational efficiency, working closely and in unison, with the Senior Internal Account Manager and the Commercial Manager.

PROFESSIONAL QUALIFICATIONS:

• Proven experience in a customer service or internal sales role.
• SAGE 200 experience preferred, or SAGE50.
• Strong understanding of sales order processing and forecasting.
• Excellent communication and interpersonal skills.
• Demonstrated ability to lead and motivate a team.
• Strong analytical and problem-solving abilities.
• Proficiency in using CRM systems and other relevant software.
• Ability to work under pressure and handle challenging situations with positively.