INTERNAL SALES ADMINISTRATOR

Functional area: Customer Service
Country: UK - United Kingdom
City: Washington, Tyne and Wear UK
Company name: Walker Filtration Ltd. UK
Date of posting: Aug 18, 2025

PROFESSIONAL REQUIREMENTS

• 2 years Customer service experience
• Professional communication abilities, both written and spoken
• Knowledge of customer service principles and practices
• Proficiency in MS Office applications, in particular Excel

An exciting opportunity has arisen within the Internal Sales Team for an Internal Sales Administrator based on a 12 month FTC. Your mission as an Internal Sales Administrator is to maintain and enhance customer relationships to meet organisational and operational objectives, thus providing a world class customer service. You will report to the Sales Office Manager.

Responsibilities include:

• Deliver excellent customer service per sector, constantly striving to maximise customer experience
• Processing and administering customer orders received per customer
• Liaise with planning & operations to deliver customer orders in line with SLA’s
• Administer an accurate database of customers using CRM system
• Administer customer pricing agreements & validity periods per sector
• Process customer complaints per sector
• Liaise with other internal stakeholders to provide customer resolutions effectively & efficiently
• Utilise the necessary resources and tools to deliver excellent customer service
• Provision of data to determine customer service outputs
• Assist with customer service projects and initiatives
• Reporting on customer order book
• Reviewing and updating agreed product lead times with internal stakeholders
• Attend order book review meetings
• Creating new part numbers and reviewing on a weekly basis to ensure timely progression
• Arranging plant certificates between the Customer and Technical in order to feed back into Production