Location: Ely, Cambridge
Type: Permanent
Hours: Full time, 37.5 hours per week - Monday - Friday 08:30am - 5:00pm with one hour for lunch, unpaid.
Salary: £25,000 + Commission
ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software.
ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability.
We are a company that looks to build every department on the principles of customer care.

SUMMARY:

Internal Sales Associates are expected to proactively sell products and services to existing customers, in addition to, creating new sales opportunities. Performance will be based on achieving targets set and KPI’s. The internal sales team will create an additional revenue stream for the business and create opportunities to promote ASL and our product offering. Customer information will be provided; however, an amount of prospecting will be required.

SPECIAL REQUIREMENTS

• A minimum of one years’ Telesales experience, ideally industry related, not essential.
• Knowledge of leasing desirable but not essential.
• Full drivers licence and car as may be required to travel around Ely or attend meetings in Cambridgeshire.

• Communicating with customers to understand their needs and requirements and identify sales opportunities.
• Calling customers and pitching proposed products/services to enhance or replace their current solution.
• Be able to explain and demonstrate the functions and features of products and services.
• Proactively manage the pipeline of allocated accounts, identifying opportunity for upgrades.
• Developing new sales opportunities using outbound cold emails, cold calls and lead follow-ups.
• Upselling products and services offered.
• Answering customers’ questions, resolving their concerns and providing additional information via calls and emails.
• Process relevant orders through the system in an accurate and timely manner.
• Co-ordinate the delivery of equipment, communicating with all parties involved.
• Update the CRM regularly to maintain accurate customer and contract records.
• Handle contract queries through to resolution and provide information as requested, liaising with relevant teams.
• Maintaining and improving the database of prospects, identifying new leads.
• Keeping up to date with product and service information and competitor offers.
• Attending product training relevant to the role
• Support the team Manager in driving any improvements or changes.
• Provide additional administrative support where required.
• Proactively support customer retention by placing courtesy calls to at risk customers.