INTERNAL SALES COORDINATOR

Looking for a team-driven leader! Do you thrive in the heart of the action and love being the go-to person for your team? This job is for you! A role with 70% hands-on work, 30% coordination, in a fast-growing Quebec-based company. We’re ambitious, determined to stay on top, and ready to keep expanding. And for that, we need you!

DESCRIPTION

• Participate and oversee telephone sales and customer service.
• Make necessary decisions to resolve specific customer service cases.
• Coordinate internal sales sector activities with the operations department.
• Manage the internal sales team (distribute workload, organize tasks, schedule management).
• Ensure employee training within the department in collaboration with various trainers.
• Foster healthy and productive working relationships by intervening in conflict resolution.
• Ensure employees adhere to work methods, rules, and company policies.
• Supervise and coach the team to ensure efficiency, high-quality customer service, and a balance between profitability and customer satisfaction.
• Organize periodic meetings with employees to assess performance, clarify expectations, and ensure proper follow-up according to established procedures.
• Monitor key performance indicators for the internal sales department.
• Contribute to company sales growth by tracking sales objectives (e.g., during promotions or new product launches), communicating them to the team, following up with clients, etc.
• Organize, coordinate, and actively participate in various team sales meetings and events.
• Ensure timely processing of requests from sales representatives (technical specifications, pricing, product availability, sales reports, and other analyses).
• Maintain regular follow-up on ongoing projects and files and report them to the sales director.

CURIOUS TO LEARN MORE ABOUT US?

Check out our careers page: https://transitinc.com/en/careers/

Please refer the Job description for details