INTERNAL SALES & CUSTOMER SERVICE REPRESENTATIVE – COMPETITIVE SALARY – FULL-TIME/PERMANENT

We are seeking someone with passion and enthusiasm to join our Customer Sales department at our site in South Petherton, Somerset. Working within an existing team of 3 you will be required to support the team with quoting and sales admin, as well as providing excellent customer service through a high standard of mainly telephone and email communication with new and existing customers.
The role is fast paced and sometimes pressurised and will require interaction with other departments in the company to check stocks or track logistics. You will be joining a focused team where we help each other, muck in, get the job done and have some fun along the way. A sense of humour will be helpful!
Experience in the timber/joinery trade would be exceptionally useful, and set you in very good stead in this role.

Hewins has an established customer base formed from providing over 20 years of good, on time, quality service. We have a REAL foundation – a culture of reality with four key values at the heart of all we do:

• Reliability – delivering on promises
• Expertise - experts in Oak
• Accountability – doing the right thing
• Longevity – caring for the future

We are looking for somebody who fits into this ethos - providing quality service and working to maintain long lasting relationships with staff, customers and suppliers.
Salary: Attractive salary, with quarterly bonus scheme. 20 days holiday plus bank holidays, with holiday bonus scheme based on years of service. We will discuss your salary and package with you and will consider a salary and benefits depending on your level of experience, ability and results.
Facilities: Parking, canteen and toilet facilities
Location: South Petherton, Somerset
Duration: Full-Time/Permanent – 40 hours per week – Mon-Fri 8:00am-17:00pm
Prospects: Development within role / department

SKILLS AND EXPERIENCE REQUIRED:

• Fluent English language spoken
• Good telephone & face to face interaction
• Interpersonal skills – the ability to work well in a team - you will need to draw on all areas of the company to be successful (Purchasing, Production, Finance)
• Ability to think creatively and take initiative
• Excellent product and market knowledge (preferred) - each enquiry is different and requires a resourceful and sensible approach to align our abilities to supply the goods with the expectations of the customer*
• Good negotiation skills
• Good coordination and communication skills
• Excellent organizational and administrative skills
• Working knowledge of IT programs
• Practical and logical; the ability to solve problems quickly and accurately
• High level of professionalism – some experiences in Sales are frustrating and some are enjoyable. You will need to be able to handle a variety of different situations and customer types
• Keen attention to detail
• Ability to perform well in a time-pressured environment
• Strong literacy & numeracy skills
• Previous experience of working in a Sales / Customer Service role or similar (preferred)*
• Enthusiastic and passionate - sales are the life blood of the company and winning orders and providing solutions is something that you need to enjoy doing!
• Quick learner
• Focused yet flexible approach
• Respect for authority
• Disciplined, tidy methods
• Self-motivated
• Time-management skills
• While both are useful skills to bring to the team, in house training will be provided to the right candidate.
  Do you have what it takes to join our team? If you have the suitable skills and experience for this position, we look forward to receiving your application.
  Job Type: Full-time
  Pay: £26,000.00-£32,000.00 per year

Benefits:

• Company car
• Company pension
• On-site parking

Application question(s):

• In a few words describe what skills or other attributes you could bring to the Hewins team:
• Do you have any past experience in using timber, construction, DIY? Please describe briefly.

Experience:

• Sales: 1 year (preferred)

Work Location: In perso

• Assist with processing of quotes and orders from the sales inbox.
• Answer incoming telephone calls in a timely and professional manner. Building rapport with customers and enjoying speaking to customers.
• Accurately and efficiently handle customer enquiries, negotiate prices, generate and follow-up quotations in view of winning sales and processing enquiries into orders
• Professionally handle customer queries and complaints, and resolve any issues in line with personal level of responsibility
• Advise customers on Hewins’ products and services
• Take part in daily telesales routine/campaigns to develop customer relations and grow sales
• Serve customers at the trade counter and handle their enquiries accordingly
• Meet with customers to discuss their projects and needs.
• Occasional visits customers as required
• Assist with any other reasonable tasks as required