A Sales & Customer Service Executive performs order processing and fulfilment tasks and analyses customers’ needs and information to improve customer relationships and experiences. Responsibilities include keeping the client database up to date, implementing business process improvement solutions for effective customer service operations, and promptly responding to customers’ requests and queries. The job environment is customer-centric and service-oriented. The individual should be a communicative, attentive and patient team player who can address customers’ issues effectively and achieve customer satisfaction.

Key Roles & Responsibilities:

• Address customers’ requests and queries
• Process sales orders, upsell and cross-sell
• Analyse customer information and needs to improve customer relationships and experience
• Execute order processing and order fulfilment tasks
• Gather customer feedback from multiple sources including surveys
• Identify risks associated with different approaches to business process change
• Implement business process improvement solutions to achieve effectiveness in customer service operations
• Maintain the client contact database to ensure it is up-to-date
• Provide feedback and suggestions on how to improve processes
• Record customers’ requests and follow-up actions in the database system
• Support the implementation of appropriate customer service channels and solutions for managing customers’ concerns

EDUCATION

• Degree of Diploma in Business Administration

SKILLS, KNOWLEDGE AND RELEVANT EXPERIENCE

• Excellent Customer Service
• Good interpersonal and negotiation skills
• Outgoing, personable
  Diploma or Degree in Business Administration or simila

• Address customers’ requests and queries
• Process sales orders, upsell and cross-sell
• Analyse customer information and needs to improve customer relationships and experience
• Execute order processing and order fulfilment tasks
• Gather customer feedback from multiple sources including surveys
• Identify risks associated with different approaches to business process change
• Implement business process improvement solutions to achieve effectiveness in customer service operations
• Maintain the client contact database to ensure it is up-to-date
• Provide feedback and suggestions on how to improve processes
• Record customers’ requests and follow-up actions in the database system
• Support the implementation of appropriate customer service channels and solutions for managing customers’ concern