QUALIFICATIONS / EXPERIENCE REQUIRED:

• A minimum of 3 GCSE’s, or equivalent, including English and Maths, at Grade C or above
• Strong customer service background
• Proficient with Microsoft packages (including Word and Excel)
• Experience in a previous role would be desirable
• A background in manufacturing would be advantageous

Skills:

• Strong verbal and written communication skills
• Conscientious and task focused
• Capable of working under pressure
• Must be IT literate to a high standard
• Must be proactive and have a positive approach
• Detailed and methodical
• Able to prioritise workloads to meet ever changing departmental and organisational deadlines
• Ability to work in a team and individually

Job Type: Full-time
Pay: £26,000.00-£28,000.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Sales: 3 years (required)
• Customer service: 2 years (required)

Work Location: In perso

• Act as internal sales lead
• Liaise regularly with internal departments
• Use correct processes to ensure all enquires are handled and managed from identification through to resolution, in an effective and professional manner
• Raise, process and update various systems with PO’s, sales orders, quotations and invoices
• Manage accounts and assist with the progression of orders
• Ensure the correct price is used and prices are maintained to reflect the latest pricelist.
• Ensure all buying activities are carried out in accordance with procurement processes
• Identify opportunities to continually improve processes
• Resolve any customer enquiries and issues that may arise in a swift and efficient manner
• Liaise with customers and clients over the phone and via emails, ensuring high levels are customer service is maintained at all times
• Provide general administrative duties, including filing and scanning
• Maintain filing systems for all documentation, both electronically and paper based
• Ad-hoc duties when required
• Promote customer focus through the organisation, keep focus on OTIF 99% 3-year target
• Ensure the office processes are delivering their intended outputs, through ISO procedures and systems
• Comply with Health and Safety responsibilities defined in the company Health and Safety policy
• Ensure the quality and accuracy of all information is accurate and timely
• Ensure the requirements of ISO9001:2015 standards are maintained, and any changes are implemente