INTRODUCTION:

Why work at LSC?
Have you been recently reflecting on your career? Are you interested in working within a company nearing its 100-year anniversary?
For 99 years, LSC has been dedicated to Protecting People, Places, and Possessions, and our success comes from the passionate individuals who share this mission.

Our recent employee engagement survey illustrated why you should join us:

• 96% expressed medium to high levels of job satisfaction
• 96% said that they feel a sense of loyalty to their co-workers and LSC
• 93% of employees polled said they would recommend LSC as a great place to work, and we hope you might too.
• 85% told us that they find their work challenging and interesting

As an Australian, family-owned business where our employees and our clients are all part of our extended family. We are proud to be the go-to, complete solution provider for Australian and New Zealand security professionals.
We don’t just provide security solutions - we provide peace of mind. If you have what it takes to help LSC continue its legacy of protection and service, we would love to welcome you to our team.

DESCRIPTION:

About You
Are you a driven and customer-focused individual with a passion for building lasting relationships? We’re looking for someone who enjoys working closely with clients to understand their needs and provide tailored product solutions. While experience in the security industry is a bonus, it’s not a requirement—what matters most is your commitment to delivering exceptional service.
You’ll be joining a supportive and energetic team where collaboration and a positive attitude are key. If you’re proactive, enthusiastic, and ready to contribute to the success of our SA Branch, we’d love to hear from you!

Your broad responsibilities will include

• Provide customer assistance both face to face and over the telephone.
• Increase sales through relationship building, promotion of LSC products and service.
• Build customer support and loyalty by producing continuous and high-level customer service.
• Identify sales opportunities by suggesting new/alternative products.
• Undertake repairs and/or modifications to electronic security products returned to LSC.

SKILLS AND EXPERIENCES:

To be successful in the role, you will possess

• A minimum of 3 years experience in the industry working with a locksmith, lock manufacturer, supplier or wholesale distributor is desirable.
• Commitment to high quality customer service principles.
• A good telephone manner, demonstrated patience with customers and the ability to understand problems communicated by telephone and the capacity to clearly articulate solutions by phone to customers who may have minimal levels of computer literacy.
• Excellent personal presentation skills – grooming, voice and confidence.
• A demonstrated ability to organise their own time efficiently and can work to deadlines and established targets.
• Willingness to help and can-do attitude.
• Computer literate, with excellent skills in Microsoft Word, Excel and Outlook.

Benefits

• Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most.
• Access to exclusive discounts through our employee benefits platform.
• A diverse team that’s committed to creating an inclusive environment for everyone.
• Dental reimbursement scheme for permanent employees – claim up to $200 dollars a year for preventative dental
• Onsite FREE parking.

Recruitment Agencies – thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we will be in touch.
At LSC, we want our people to reflect the communities we operate in, and encourage applications from a diverse range of people, backgrounds, and experiences.
Candidates must have full Australian working rights to be considered

Your broad responsibilities will include

• Provide customer assistance both face to face and over the telephone.
• Increase sales through relationship building, promotion of LSC products and service.
• Build customer support and loyalty by producing continuous and high-level customer service.
• Identify sales opportunities by suggesting new/alternative products.
• Undertake repairs and/or modifications to electronic security products returned to LSC

To be successful in the role, you will possess

• A minimum of 3 years experience in the industry working with a locksmith, lock manufacturer, supplier or wholesale distributor is desirable.
• Commitment to high quality customer service principles.
• A good telephone manner, demonstrated patience with customers and the ability to understand problems communicated by telephone and the capacity to clearly articulate solutions by phone to customers who may have minimal levels of computer literacy.
• Excellent personal presentation skills – grooming, voice and confidence.
• A demonstrated ability to organise their own time efficiently and can work to deadlines and established targets.
• Willingness to help and can-do attitude.
• Computer literate, with excellent skills in Microsoft Word, Excel and Outlook