Internal Sales – Order Management Employee DECHAT at Xd Connects

Rijswijk, South Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, ERP Systems, CRM Systems, Customer Service, Communication Skills, Organizational Skills, MS Office, English Proficiency, German Proficiency, Administrative Support, Invoicing, Coordination

Industry

Wholesale

Description

What you will be doing: Do you want to contribute to a more sustainable world while developing yourself within an international organization? Then this could be your next opportunity. At XD Connects, we believe gifting can be done differently — with less impact on the planet and more value for people and society. As an international gifting company, we actively work towards positive change, and as an Internal Sales – Order Management Employee you will play an important role in supporting our customers and ensuring a smooth customer experience. Your role As an Internal Sales – Order Management Employee, you are responsible for managing and coordinating the full order process for customers within the DE-CH-AT region. You will act as a key point of contact for customers and internal departments, ensuring orders are processed accurately, efficiently, and on time. You will work closely with teams such as Sales, Logistics, Finance, and Supply Chain to provide excellent service and maintain strong customer relationships. Your focus is on operational excellence, proactive communication, and delivering a seamless order experience from order entry to delivery. Key responsibilities Process, enter, and monitor customer orders accurately in ERP systems Check order details, pricing, stock availability, and delivery information Coordinate and follow up on order status from order entry until final delivery Maintain clear communication with customers regarding order updates, shipment timelines, and potential delays Work closely with Logistics, Supply Chain, Finance, and Sales to ensure smooth order processing Ensure customer and order data is correctly maintained in CRM and ERP systems Handle administrative tasks related to order management and invoicing processes Support customers via email and phone with questions related to orders and deliveries What we are looking for: MBO/HBO working and thinking level Available for 32–40 hours per week Strong organizational and communication skills Customer-focused, accurate, and solution-oriented mindset Ability to work independently as well as collaboratively in an international environment Experience with MS Office; experience with ERP and CRM systems is considered a plus Professional proficiency in English, both written and spoken Additional language skills are highly valued: For DE-CH-AT focus: German Ability to manage multiple priorities in a dynamic environment What we offer: An informal and international working environment where you can truly be yourself Plenty of room for personal initiative and development A competitive salary with attractive secondary benefits, including 27 vacation days (based on a full-time contract) and a health bonus Employee discount on our products Free fresh fruit and delicious Nespresso coffee A modern office located directly next to Rijswijk train station Free access to our in-house gym Enthusiastic about this job? Send your short motivation letter and CV to jobs@xdconnects.com and connect with us! Do you have any questions? Please contact Veerle Annegarn – van der Plas via 070 75 90 529 or jobs@xdconnects.com. Want to learn more about XD Connects? Visit XD Connects. About us XD Connects is one of the largest corporate gift suppliers in Europe, with sales offices across Europe, a design studio in China and a state-of-the-art printing facility in Romania. The collection consists of 13 different product groups with more than 3,000 products; all in stock. We strive for positive change by providing the best low impact gifts, which connects businesses with their employees and customers whilst minimizing the impact on the environment. As a company, our objective is to work with maximum transparency, both internally and externally. In all aspects of our business, we encourage open communication and a collaborative atmosphere. A job at XD Connects is unlike any other you have had. You will be challenged. You will be inspired. Moreover, you will be proud. Because you will be part of something big; changing an industry for the better. 550+ colleagues will be happy to have you on board!

Responsibilities

Manage and coordinate the full order process for customers in the DE-CH-AT region, ensuring accuracy and timely delivery. Act as the primary point of contact between customers and internal departments like Logistics, Finance, and Supply Chain.