Bearing Supplies (Norwich) Ltd is the largest independent supplier to the MRO market in Norfolk & Suffolk for bearings and power transmissions.
We are seeking a proactive and customer-focused Internal Sales Representative to join our sales team. This role is central to delivering outstanding service to our expanding customer base, ensuring their needs are met efficiently and professionally. The ideal candidate will have a strong background in customer service and account management, with excellent communication and organisational skills.
About the role:

As an Internal Sales Representative, you will be the first point of contact for our customers, ensuring their enquiries, orders, and issues are handled promptly and effectively. Your day-to-day responsibilities will include but not limited to:

• Daily customer interactions in-person via trade counter as well as phone, email, and web, providing timely responses to enquiries and processing orders with accuracy.
• Coordinating deliveries to ensure orders are dispatched efficiently and meet customer expectations.
• Daily deliveries in Norfolk & Suffolk in company vehicle.
• Maintaining accurate records and ensuring all customer interactions are logged and followed up appropriately.
• Ongoing stock management. Stock replenishment.

Skills & Experience:

• Proven experience in customer service or account management
• Strong organisational skills and attention to detail
• Ability to manage multiple tasks and prioritise effectively
• Friendly, approachable, and a team player
• Calm under pressure with a positive, can-do attitude
• Excellent telephone manner and written communication skills
• Proficient in Microsoft Office
• Ability to manoeuvre stock by hand
• Full Driving Licence. Held for at least five years and no more than 3 points.

Terms & Conditions of Employment:

• Working Hours: This is a part-time role based on a 30-hour working week. Standard hours are 7:30am to 5:30pm, Tuesday, Wednesday, Friday.
• Saturday Working: The role includes Saturday morning cover on a rota basis, typically from 8:00am to 12:00pm.
• Flexibility: The Internal Account Manager may be required to work additional hours when necessary to fulfil the responsibilities of the role and maintain high standards of customer service.

Benefits include:

• 17 days annual leave, including bank holidays
• Company pension scheme
• Supportive and collaborative team environment

Job Types: Part-time, Permanent
Pay: £19,500.00-£22,500.00 per year
Expected hours: 30 per week

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Application question(s):

• Do you have experience of working in a trade counter environment?

Licence/Certification:

• Full Driving Licence held for at least 5 years (required)

Work Location: In perso

• Daily customer interactions in-person via trade counter as well as phone, email, and web, providing timely responses to enquiries and processing orders with accuracy.
• Coordinating deliveries to ensure orders are dispatched efficiently and meet customer expectations.
• Daily deliveries in Norfolk & Suffolk in company vehicle.
• Maintaining accurate records and ensuring all customer interactions are logged and followed up appropriately.
• Ongoing stock management. Stock replenishment