ABOUT THE COMPANY

Founded in 1995, Vulcan is Australasia’s highest-performing metals distributor and processor, delivering solutions that enable excellence. With 69 sites and ~1300 employees across New Zealand and Australia, our sustained growth can be attributed to our superior service and dedication to continuous improvement across every facet of our business – and this always starts with people.

REQUIREMENTS

• A person who has experience in a customer facing role and values a high level of customer service
• Fantastic warm and friendly telephone and face-to-face manner
• Ability to be flexible and work in a small team environment and assist where necessary
• Ability to work under pressure and prioritise when things get busy
• Full Class 1 driver licence
• Intermediate level or above Computer Skills
• Great attention to detail

ABOUT THE ROLE

In this office-based internal sales role, you will be the first point of contact for customers, working closely with both internal teams and external partners. You’ll be responsible for selling across all three of our divisions – Carbon, Stainless, and Aluminium.
We place a high value on building strong, long-lasting relationships, so while the role is primarily office-based, collaboration and communication are key to your success

WHAT YOU’LL BE DOING:

• Responding to inbound enquiries via phone and email in a timely and professional manner
• Processing customer orders and preparing accurate quotes
• Proactively following up with customers to ensure satisfaction and gather feedback
• Collaborating with the sales team to support business development and identify opportunities
• Building and maintaining strong customer relationships, including occasional face-to-face meetings
• Assisting with stock management and inventory control
• Supporting the day-to-day performance of the branch
• Handling general administrative tasks as needed.
  Hours are Monday to Friday between 7:30 AM to 4:30 PM. As part of the team, you’ll typically work an 8-hour day.