Internal Service Advisor - Lone Star Chevrolet at Sonic Automotive

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Internal Repair Order Management, Vehicle Reconditioning Coordination, Organization, Communication, Cost Control, Efficiency, Workflow Management, Inventory Tracking, Deadline Management, Documentation Accuracy, Warranty Submissions, Dealership Policies Compliance, Service Workflows, Parts Knowledge, Attention To Detail

Industry

Retail Motor Vehicles

Description

Company Description At Lone Star Chevrolet, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc. Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands. Compensation: Draw / Commission Job Description Summary The Internal Service Advisor plays a critical role in supporting the service department by managing internal repair orders and coordinating vehicle reconditioning processes. This position partners closely with sales, service, and parts teams to ensure vehicles are inspected, repaired, and frontline-ready in a timely and cost-effective manner. Success in this role requires strong organization, communication, and the ability to keep multiple workflows moving efficiently. Duties and Responsibilities Manage internal repair orders (ROs) for used and new vehicle inventory, ensuring timely processing and completion Coordinate reconditioning efforts between service technicians, parts department, and sales team Monitor vehicle status from intake through completion, ensuring deadlines and quality standards are met Communicate updates to sales managers regarding vehicle readiness and repair timelines Review and approve repair recommendations with a focus on cost control and efficiency Ensure accurate documentation of all work performed, including parts, labor, and notes in the RO Track and prioritize workload to support inventory turn and minimize downtime Assist with warranty submissions and internal billing processes as needed Maintain compliance with dealership policies, safety standards, and OEM guidelines Qualifications 1+ year of experience in an automotive service advisor, service drive, or dealership operations role preferred Strong understanding of repair orders, parts, and service workflows Excellent organizational skills with the ability to manage multiple vehicles and deadlines simultaneously Effective communication skills with both technical and non-technical team members Ability to work in a fast-paced, high-volume dealership environment Valid driver’s license with a clean driving record Must be able to pass pre-employment screenings (background, drug test, and MVR) Must be authorized to work in the United States Preferred Qualifications: Previous experience in an internal or used car reconditioning role Familiarity with dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or similar Knowledge of basic vehicle maintenance and repair processes Proven ability to manage priorities and maintain attention to detail under pressure Additional Information Compensation: Draw / Commission Schedule: FULL-TIME Sundays Always Off Saturday Availability Required Perks & Benefits: Medical, Dental & Vision Insurance 401(k) with Company Match Paid Time Off that Grows with You Sundays Always Off Closed on Thanksgiving & Christmas Employee Pricing on Purchases & Leases Free & Discounted Gym Membership Options Exclusive Travel Deals on Hotels, Rentals & Airfare Career Growth in a Fortune 500 Company All your information will be kept confidential in accordance with EEO guidelines SHL Package: Sonic Sales Associate Dealership: 231 - Lone Star Chevrolet

Responsibilities

The Internal Service Advisor manages internal repair orders for new and used vehicle inventory, ensuring timely processing and coordinating vehicle reconditioning efforts across service, parts, and sales teams. This role requires monitoring vehicle status from intake to completion while maintaining quality standards and communicating readiness updates to sales managers.