Internal Service Coordinator & Warranty Administrator

at  Milton Hyundai

INTRODUCTION

Milton Hyundai is looking for an enthusiastic, and detail-orientated Internal Service & Warranty Administrator to join our established fixed operations team.

POSITION OVERVIEW

The Service Coordinator/Internal Service Advisor role is to support the service department operations by maintaining process efficiencies and meeting deadlines for a number of key areas within the Service Department. These key areas include: internal vehicle processing, sold vehicle preparation for deliveries, service customer appointment coordination, as well as support the warranty submission process.

QUALIFICATIONS

• Excellent organizational skills - being able to monitor open repair orders and current status of vehicles while in for repair, keeping customers informed at all times. Excellent follow-up skills
• Minimum one (1) year of automotive service experience preferred
• Experience processing internal vehicle reconditioning considered an asset
• Experience processing warranty claims considered an asset

DESIRED SKILLS & EXPERIENCE

• Excellent communication and interpersonal skills and a desire to ensure 100% customer satisfaction
• Good presentation skills, able to explain the features, benefits and advantages of recommended services and required repairs to customers while their vehicles are in for servicing
• A team player with a positive attitude
• Working knowledge of the Reynolds & Reynolds and/or PBS operating system would be an asset

1. Internal Vehicles – Open repair orders (RO’s) and follow vehicles through all aspects of the service shop and detailing life cycle, ensuring each vehicle is lot ready within five (5) business days.
2. Vehicle Deliveries – Once a vehicle get ready is received (from Business Office) via email, RO is opened and arrangements made for all required parts to be ordered and made available. All sublets (tint, remote starters, rust proofing, etc.) are coordinated, and requested delivery date is verified by email that it can (or cannot) be met.
3. Service Appointment Coordination – Answers all incoming service appointment calls in a courteous, professional, and timely manner. Recommends applicable services due on vehicle and books future service appoints in system.
4. Warranty - Submit and process all ‘factory’ claims multiple times per week, and must be within the allowable time frame (30 days) as required by Hyundai Canada.
5. Service/Parts Advisor Support – Provide customer service desk coverage on the Service Advisor and/or Parts Advisor desks, as directed by Fixed Operations Manager during peak times, vacation coverage, and/or short durations to fill gaps in Advisor schedules.