Internal Success Manager at PaneraTech, Inc.

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Change Management, Internal Customer Success, ERP Systems, Salesforce, Microsoft 365, AI Tools, User Acceptance Testing, Requirements Gathering, Project Management, Collaboration, Data Analysis, Process Improvement, Communication, Analytical Thinking, Adaptability

Industry

Glass;Ceramics and Concrete Manufacturing

Description

About the role As our Internal Success Manager, you'll be the bridge between technology and people, driving the adoption of critical internal systems including ERP, Salesforce, Microsoft 365 automation, and AI-powered co-pilot tools. This is a unique hybrid role combining business analysis, change management, and internal customer success—ensuring that every digital tool we implement delivers real value to our teams. You'll work at the intersection of business needs and technical solutions, translating requirements into specifications, guiding implementation, and ensuring our internal users don't just adopt new tools—they embrace them. In a company that sells AI solutions to others, you'll help us practice what we preach by making our internal operations AI-driven and efficient. This role reports to the Digital Success Manager and collaborates closely with IT, Finance, Sales, Operations, and external vendors. What you'll do Business Analysis & Requirements Gathering Partner with department leaders to understand business processes, pain points, and opportunities for digital enhancement Conduct stakeholder interviews, workshops, and process mapping sessions to gather comprehensive requirements Translate business needs into detailed technical specifications and requirement documents Perform gap analysis between current state and desired future state Prioritize requirements based on business impact, feasibility, and strategic alignment Create user stories, acceptance criteria, and test scenarios Maintain a requirements traceability matrix throughout project lifecycles Project Execution & Quality Assurance Participate actively in ERP, Salesforce, Microsoft 365, and AI co-pilot implementation projects Collaborate with internal development teams and external vendors to ensure alignment with specifications Conduct regular reviews to validate that solutions meet defined requirements Lead user acceptance testing (UAT) with internal stakeholders Document test results, bugs, and enhancement requests Coordinate with vendors and IT teams to resolve issues and implement improvements Ensure project deliverables meet quality standards and business expectations Qualifications 2+ years of experience in business analysis, digital adoption, change management, or internal customer success roles 3+ years of hands-on experience with ERP systems (SAP, Oracle, NetSuite, Dynamics, or similar) 3+ years of experience with CRM platforms, preferably Salesforce Proven track record implementing and driving adoption of enterprise software solutions Experience conducting requirements gathering, documentation, and user acceptance testing Demonstrated success leading training and change management initiatives Technical Skills: Strong working knowledge of ERP and CRM architectures, capabilities, and best practices Proficiency with Microsoft 365 suite, including Power Platform (Power Automate, Power Apps) Understanding of AI tools and co-pilot technologies (Microsoft Copilot, ChatGPT Enterprise, or similar) Ability to create detailed specification documents, process flows, and technical requirements Experience with project management and collaboration tools (Jira, Asana, Monday.com, or similar) Comfortable with data analysis and creating reports/dashboards to track adoption metrics Core Competencies: User-centric mindset: Obsessed with understanding user needs and delivering solutions that people actually want to use Analytical thinking: Ability to break down complex problems, identify root causes, and develop data-driven solutions Communication excellence: Can explain technical concepts to non-technical audiences and translate business needs into technical requirements Collaboration: Works effectively across departments and with external vendors; builds strong relationships Accountability: Takes ownership of outcomes; follows through on commitments Adaptability: Thrives in a fast-paced, evolving environment; comfortable with ambiguity Continuous improvement orientation: Always looking for ways to optimize and enhance Preferred Qualifications Experience in manufacturing, industrial, or B2B SaaS environments Familiarity with AI implementation projects and generative AI tools Background in process improvement methodologies (Lean, Six Sigma, Agile) Experience with ServiceNow, Zendesk, or other IT service management platforms Certification in Business Analysis (CBAP), Project Management (PMP), or Change Management (Prosci) Understanding of industrial operations or asset management concepts Prior experience in a high-growth technology company

Responsibilities

The Internal Success Manager will drive the adoption of internal systems and ensure that digital tools deliver real value to teams. This role involves business analysis, change management, and collaboration with various departments to enhance internal operations.