Internal Trainer at Capgemini Portugal

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facilitation, Presentation skills, Instructional methods, Learning management system, Communication, Influencing skills, Adult learning principles, Microsoft 365, Training delivery, Performance improvement, Stakeholder management, Curriculum development, Reporting, Change management, Coaching

Industry

IT Services and IT Consulting

Description

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. About the Role: The Customer and Agent Solutions (CAS) Training team supports new hire onboarding and ongoing talent development by partnering with supervisors and coaches to deliver effective training experiences. The team also plays a key role in change management, supporting the adoption of new products, platforms, processes, and behaviors aligned with CAS business priorities. The Internal Trainer serves as the primary point of contact for an assigned CAS sub-segment, facilitating the first week of new hire training and supporting leaders who deliver technical training. This role provides train-the-leader/coach support, manages low-complexity content updates, gathers feedback, supports training records and reporting, and occasionally facilitates technical training modules to ensure consistency and quality across learning delivery. Key Responsibilities: Deliver and facilitate learning solutions for supervisory and professional-level Service Operations audiences using a variety of instructional methods and technologies. Create a positive learning environment that drives behavior change and measurable business results. Plan, prepare, and execute training programs, including gathering and organizing all required learning materials. Oversee trainees throughout training sessions and provide timely, constructive feedback to both participants and their supervisors. Partner with business stakeholders by participating in meetings, huddles, and town halls to identify learning needs and improvement opportunities. Support business strategy execution through targeted learning and performance improvement solutions. Collaborate with Service Operations Leadership and University partners on continuous improvement initiatives. Manage end-to-end training delivery logistics, including classroom setup/teardown and coordination with support teams to ensure a consistent learner experience. Utilize the Learning Management System (LMS) to deliver and administer training effectively and seamlessly. Coordinate training schedules, guest speakers, and support resources in collaboration with cross-functional partners. Lead meetings with business leaders to review class outcomes and employee performance, including reporting on metrics, behavior observations, and recommendations. Serve as a subject matter expert to support curriculum development and maintain content relevance. Contribute to cross-functional project teams by sharing expertise and providing innovative ideas to enhance learning solutions. Lead or support projects focused on improving and enhancing training programs. Conduct evaluations to assess training effectiveness, analyze outcomes, and recommend continuous improvements. Perform additional duties as assigned to support organizational learning objectives. Education & Experience High school diploma or equivalent required; Bachelor’s degree preferred. At least 2 years of experience in training, Learning & Development, insurance, or a related field. Experience facilitating training sessions or delivering learning content. Fluent in English (written and spoken). Skills Strong facilitation and presentation skills. Ability to work with multiple stakeholders and support leaders. Effective communication and influencing skills. Ability to manage multiple priorities in a fast-paced environment. Familiarity with adult learning principles. Technology Proficiency in Microsoft 365 (Word, PowerPoint, Excel, Teams). Experience using a Learning Management System (LMS) such as Cornerstone OnDemand. Competitive salary and performance-based bonuses Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc. Career development and training opportunities Dynamic and inclusive work culture within a globally renowned group Private Health Insurance Pension Plan Paid Time Off Training & Development Note: Benefits differ based on employee level.

Responsibilities

The Internal Trainer facilitates new hire onboarding and technical training while supporting leaders with talent development and change management. They manage training logistics, gather performance metrics, and collaborate with stakeholders to ensure consistent learning delivery.