KNOWLEDGE AND EXPERIENCE

• Excellent computer skills, especially with Excel
• Methods and techniques for conflict resolution
• Fluent in English; effective written and verbal communication Experience in exports or customer service is desired, but not required

• Order management, including working with more than fifty unique customers to receive, enter and track orders, while working with distribution and accounting colleagues to maintain high levels of customer satisfaction.
• Traffic coordination for export customer accounts.
• Respond to and resolve difficult and sensitive inquiries and complaints.
• Follow and reconcile customer contract commitments on a regular basis to ensure compliance with agreed upon shipping time frames.
• Communicate with sales colleagues and customers on orders and follow up as needed. Proactively and independently manage customers’ requests and schedules.
• Compile, maintain, process, and prepare a variety of records and reports.
• Must be able to handle multiple tasks without losing focus.
• Must be able to meet required deadlines.