International Admissions and Enrolment Coordinator (F)
Business Services

Applicants will be considered in the following order:

• Qualified permanent ESS/OSSTF Bargaining Unit employees.
• Qualified probationary, temporary and Temporary Hourly Rated THR ESS/OSSTF employees.
• Qualified external applicants (includes employees from other Bargaining Units)

Reporting to the Business Services Manager (or designate), the successful candidate will be responsible for processing international student admissions, supporting international student intake appointments, providing financial and statistical analysis, responding to questions from internal and external clients, and completing Ministry enrolment reporting to ensure accountability and compliance.
The successful applicant for this Educational Support Staff Level F position will be working 35 hours per week, 12 months per year, effective as soon as possible.

QUALIFICATIONS

• University degree in business-related field (e.g. Business Administration, Global/International Relations, etc.);
• Excellent oral and written communication skills, with a proven ability to effectively communicate with internal and external clients from a variety of cultures;
• Ability to communicate in another language, in addition to English, is a desired asset;
• Demonstrated commitment to customer service and the ability to convey a positive and empathetic attitude when dealing with internal and external clients;
• Proficient in Microsoft Office, GSuite and Adobe Acrobat;
• Familiarity with student systems (Aspen, School-Day), Ministry reporting systems (OnSIS), spreadsheets, and electronic data management systems (e.g. Laserfiche) is an asset;
• Ability to develop a working knowledge of, and apply, relevant legislation, regulations, Board policies and procedures (as outlined in the Canadian Immigration and Refugee Protection Act, the Ontario Education Act);
• Experience presenting training materials to a range of audiences in various settings is an asset;
• Ability to work in a detail-oriented work environment and maintain confidentiality on a broad range of personal and business information; and
• Demonstrated ability to remain calm and respond constructively to pressure, emotional situations and when dealing with conflicts or complaints;
• Valid driver’s license and access to a vehicle for occasional travel to school locations.
  A combination of skills and experience will be considered.

UPON REQUEST, WE WILL PROVIDE REASONABLE ACCOMMODATIONS IN THE HIRING PROCESS TO SUPPORT APPLICANTS WITH DISABILITIES.

While we appreciate all applications, only those selected for an interview will be contacted. No phone calls pleas

• Use the Board’s electronic document management system to process International Student applications, ensuring compliance with current legislative requirements and Board policies;
• Deliver a consistently positive customer service experience when dealing with internal and external clients; through e-mail, telephone, in-person and virtual interactions;
• Respond to enrolment inquiries regarding student admissions (applications, documentation, funding eligibility, etc.);
• Assist in site-based training, workshops and orientation events for internal and external clients;
• Communicate effectively with other staff within the department to coordinate work flow, including occasionally act as back-up support for School-Day as part of the Business Services team;
• Generate reports using database queries of electronic information systems;
• Monthly reconciliation of tuition amounts, including but not limited to deferred revenue accounts, tax exempt and and summer school;
• Reconcile and sign off enrolment data from October, March and June OnSIS submissions;
• Perform other duties as assigned