International Business Development Manager at Telecel

, , Ghana -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in French, Fluency in English, Leadership Experience, Telecoms Industry Knowledge, Cross Functional Team Management, Commercial Acumen, Customer Focus, Sales Management, Revenue Growth, Service Delivery, Customer Satisfaction, Invoice Resolution, Market Development, Strategic Planning, Negotiation Skills, Problem Solving

Industry

Telecommunications

Description

Role Purpose Responsible for customer acquisition and growth in revenue for international carriers and operators outside of Ghana. Lead strategy, planning and executing of initiatives to accelerate growth for the designated segment. Key Responsibilities Full accountability for customer acquisition and revenue target segment and end to end management of all carriers and ISP covering all product lines for carriers outside Ghana. Own the strategy and plan for the international carrier wholesale business and develop the strategic road map for the segment growth. Manage and own all activities related to sales operational service delivery and fulfilment, service assurance and revenue assurance. Lead strategic initiatives to drive incremental revenue and business growth. Accountability for carrier/ wholesale customer satisfaction and NPS. Drive customer experience for international carriers across all channels of engagement– identifying opportunities for improvement and leading execution. Take ownership of meeting service levels for survey, delivery and incident resolution through effective co-ordination with key stake holders in the value chain, whilst ensuring adherence to OLA. Develop appropriate structure for service review and service assurance optimization and collate monthly customer insights report, indicating customer satisfaction and pain points with regards to our various touch points. Ownership of all collection KPIs and management of end-to-end process to ensure on time payment to minimize bad debt, including efficient management of payment. allocation and posting, payment plans and settlement, write offs, reconciliation and adjustments and debt recovery Design and execute customer initiatives to improve end to end receivables management Champion effective resolution of all invoices, payment disputes, to minimize payment delays. Provide useful and effective insight on competitor’s activities as well as relevant market development and proposing pre-emptive counter measures. Who we are looking for Required Fluency in French and English Proven leadership experience (10 years) in Telecoms industry preferably from commercial (sales, marketing and or product) Demonstrated ability to manage cross functional team and Senior Stakeholders to drive business results Strong Commercial Acumen in the Carrier and Wholesale Knowledge of ICT & telecoms services, applying this expertise in a customer-focused way to deliver business outcomes. Nice to Have Excellent communication skills including presenting & negotiation up to C Level audiences Ability to lead a cross-functional team to manage complex and transformational Programs/Projects in a fast-paced environment Collaborative and growth mind-set required to succeed in the role

Responsibilities

The role involves customer acquisition and revenue growth for international carriers outside of Ghana, with full accountability for managing all carriers and ISPs. The manager will lead strategic initiatives to drive business growth and ensure customer satisfaction.