International Conversion Adviser at Te Herenga Waka—Victoria University of Wellington

Wellington, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cultural Sensitivity, Problem Solving, Communication, Relationship Management, Marketing Automation, Teamwork, Client Focus, Target Achievement, Digital Communication, Diversity Awareness, Fast-Paced Environment, Stakeholder Management, Enrolment Support, International Student Experience, Systems Development

Industry

Higher Education

Description

Are you a team player interested in a fixed-term or permanent role? Have you got a mature attitude and proven EQ with demonstrated cultural sensitivity? Do you have experience working with international students and providing excellent customer service? Kōrero mō tūranga – About the role Te Herenga Waka – Victoria University of Wellington is currently recruiting for two International Conversion Advisers to join Te Kahupapa - International Office on a permanent and fixed-term basis. This role is an important part of ensuring international applicants have great student experience, and responsible for providing expert advice and customer service to already admitted international students, encouraging and supporting them to enrol at Te Herenga Waka – Victoria University of Wellington. You will have solid conversion experience which you can seamlessly translate to the tertiary sector building connections and relationships that will result in high international student enrolments number. Applicants are required to provide a cover letter and indicate whether they are applying for the permanent position, the fixed-term position, or both. Key responsibilities Supporting successful international student enrolments. Contributing to seamless and positive international student experience. Management of digital communication and marketing automation campaigns. Continuous Development of Systems Capabilities. Ō pūmanawa – About you This role is extremely rewarding for the individual who thrives on meeting targets and providing expert support in a fast-paced environment. The ideal candidate will: Be a positive, dynamic individual as well as a team player who works well in a pressured and multi-cultural environment. Have a professional, friendly, client-focused approach. Be a good problem solver able to deal with complex client cases. Have cultural awareness and experience in working with people from diverse backgrounds to provide this service with sensitivity and diplomacy. Key requirements: Demonstrable excellent customer service experience and KPIs achievement. Extensive experience in delivering and managing high quality, consistent and inclusive communications to audiences. Demonstrated experience of managing and maintaining relationship with external and internal stakeholders. Experience in using and executing marketing and conversion campaigns through marketing automation platforms. There are many benefits to working at Te Herenga Waka – Victoria University of Wellington, including being part of New Zealand’s top research University. Role Description: Click here to see further information, including salary. If this link is not available, click 'apply' to view this on the University careers page. Close date for vacancy: 14 December 2025. Contact details for vacancy: If you have any questions regarding this role, please get in touch with Manager, Conversion and Compliance, Lara Tolybayeva (lara.tolybayeva@vuw.ac.nz). How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.

Responsibilities

The role involves supporting successful international student enrolments and contributing to a positive international student experience. Additionally, it includes managing digital communication and marketing automation campaigns.