International Customer Support at Polymarket

, , United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Community Engagement, Financial Services, Fintech, Crypto, Discord Management, KYC/AML Compliance, Communication Skills, Problem Solving, Data Analysis, User Experience, Process Development, Training, Market Operations, Decentralized Finance, Trading Infrastructure

Industry

Software Development

Description

About Polymarket Polymarket is the world’s largest prediction market. It’s half "put your money where your mouth is," half search engine for the future. We're growing fast – both in terms of volume (>$6B traded so far this year) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. About the Role We’re looking for a community-first customer support professional to own the user experience across live chat, email, and beyond. You’ll be the trusted voice of Polymarket for thousands of users, solving problems in real time, spotting trends before they become issues, and helping shape the way we engage with our community. This role goes beyond answering questions—you’ll develop processes, create tools, and work collaboratively with others to deliver the kind of support that keeps users coming back. If you’re the kind of person who thrives in fast-moving environments, loves free markets, and enjoys crypto culture, you’ll fit right in. What you'll do Manage customer support inquiries, discord messages and live chat during multiple timezones. Develop and lead a culture of delightful customer support across multiple channels (discord, email, telegram & chat). Act as a trusted point of contact for the community and escalate high priority issues related to product, design & engineering teams. Build internal programs, tools, resources and training to help launch or improve product support workflows. Ensure compliance with Polymarket regulations and standards. Use data and customer pain points to identify opportunities to reduce customer friction. What we're looking for The perfect candidate has operated at the intersection of finance, technology, and user engagement, and brings familiarity with fast-moving ecosystems at innovative trading, crypto, or gaming platforms. We’re looking for someone with 4+ years of experience in financial services, fintech, gaming, or web3 — ideally with hands-on exposure to exchanges, digital asset platforms, or regulated fintech environments. Experience in payments, market operations, KYC/AML compliance, or trading infrastructure is highly valued, as is a comfort navigating the evolving world of financial technology, crypto, and decentralized finance (DeFi). Familiarity with managing large Discord or online communities is preferred, along with an understanding of current best practices for community engagement and moderation. Polymarket is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day. You can pivot on the fly. Polymarket is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job. You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences. You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, Prediction Markets, DAOs, and Web 3.0. Benefits Competitive salary & equity Unlimited PTO, Health, Vision, & Dental coverage 401k match Hardware setup — new MacBook Pro, big display, & accessories..

Responsibilities

Manage customer support inquiries and develop a culture of delightful customer support across multiple channels. Act as a trusted point of contact for the community and build internal programs to improve product support workflows.