International Email & Chat Support - India Team Leader (DCR) at WM

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Satisfaction, Coaching, Productivity Monitoring, Problem Solving, Communication, Organizational Skills, Delegation, Advanced Excel

Industry

Environmental Services

Description

I. Job Summary A Team Lead level position which requires to manage a direct and indirect team of 25-50 professionals. II. Essential Duties and Responsibilities Lead and develop a team, guiding them to achieve high levels of performance and customer satisfaction. Identify skill gaps and provide coaching to enhance team performance, ensuring team members possess the necessary tools and knowledge to succeed. Monitor team productivity and shrinkage, while fostering motivation and engagement across team members. Actively listen to team feedback and proactively resolve operational challenges, including query resolutions and clarification of doubts. Continually enhance daily processing efficiency and accuracy to support operational excellence. Cultivate strong, collaborative relationships within the team to strengthen performance and communication. Contribute to day-to-day production tasks and maintain thorough understanding of process knowledge. Partner with the manager and process owners to streamline workflows and optimize performance. III. Qualifications A. Required Qualifications Any graduate can apply. International email & chat experience is mandatory. Experience - 5 years to 8 years including minimum 1 year of Team lead experience on document. Should be flexible with US shifts. Proficiency in advanced Excel function. Should have strong communication, problem solving, organizational and delegation skills. IV. Interview Details Interview Days - 05th Jan - 09th Jan Interview Time - 3pm to 4pm Venue - 10th Floor Tower E, ASF Insignia SEZ, Gwal Pahari, Gurgaon, 122003 Contact Person - Shivangi Chauhan (schauha3@wm.com / 7428923172) V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.

Responsibilities

The Team Leader will manage a team of 25-50 professionals, guiding them to achieve high performance and customer satisfaction. They will also monitor productivity, resolve operational challenges, and enhance processing efficiency.