INTERNATIONAL FREIGHT SPECIALIST

Backhaul Direct is hiring an International Freight Specialist for our International logistics department (licensed NVOCC). We are looking for a motivated person with a self-starter mentality to actively manage our customers’ international freight. The International Freight Specialist is primarily responsible for managing import and drayage shipments and ensuring proper processes are followed including problem resolution. The International Freight Specialist will own the full shipment lifecycle from quoting and booking to delivery and billing. We’re looking for someone who can work independently, thrives in a fast-paced 3PL environment, and isn’t afraid to take initiative.

• Process and manage import and/or export shipments, including air shipments when needed.
• Manage end-to-end operations for international ocean, drayage, and occasional air freight shipments.
• Quote international freight for customers across all modes (Ocean, drayage, air), ensuring competitiveness and accuracy.
• Prepare necessary documents for shipments.
• Build and maintain strong working relationships with carriers, customers, and internal teams.
• Collaborate with internal teams including sales, accounting, and customer support.
• Track and trace shipments, proactively resolving any issues or delays.
• Utilize CargoWise to manage freight details, documentation, and billing.
• Ensure customer needs are consistently met and assist in resolving inquiries.
• Ensure timely, accurate invoicing and delivery documentation.
• Expedite clearance and delivery to exceed customer requirements.
• Perform load audits and ensure all information is accurate.
• Operate with autonomy while supported by a tight-knit team.