International Inbound Operations Coordinator at takealot.com

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organisational Skills, Prioritisation Skills, Attention To Detail, Communication Skills, Customer Service, Problem Solving, Supplier Management, Order Processing, Logistics Coordination, Root Cause Analysis, Team Collaboration, Adaptability, Administrative Support, Documentation Verification, Stakeholder Interaction, Time Management

Industry

Retail

Description

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth. We're Looking For an International Inbound Operations Coordinator who is: Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. Your responsibilities will include: Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures. Supporting the customer service & buying teams in resolving: Customer order queries; Complaints and associated resolution, including root cause analysis; Supplier delivery issues & queries. Ensuring customers receive their orders on time, according to expectations, and that they areproactively updated and communicated to on the status and any changes to their orders. Management of all assigned Inbound queries Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders. Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time. Communicate and manage relationships with LSP, suppliers, and vendors regarding shipment status, providing timely updates to internal teams. Verification of International shipping documentation Coordinating and tracking shipments from multiple points of origin to final destinations. Managing International Supplier non-conformance Attributes: Solutions-oriented, can-do attitude; self-motivated Strong organisational & prioritisation skills Attention to detail Excellent communication skills, both written and spoken Ability to interact with internal & external stakeholders at all levels Comfortable with change and excellent team player Comfortable with learning and adapting to new systems Qualifications: Matric 3 years relevant industry experience Competency in MS Office packages Relevant tertiary qualifications a plus Why Join TFS: Purpose-driven impact: Transform lives through logistics innovation Advanced technology: Work with cutting-edge systems in a fast-paced environment Career growth: Thrive in an agile space that champions continuous improvement Inclusive culture: Your unique perspective drives extraordinary results At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. More than just a job, we offer: A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape. Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Responsibilities

The International Inbound Operations Coordinator will support the department with administrative and coordinative functions, ensuring timely resolution of customer order queries and supplier delivery issues. They will manage inbound queries, track shipments, and maintain communication with suppliers and internal teams.