For over 37 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
We aim to strike the right balance between people, planet, and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are collectively committed to building a more sustainable and inclusive society.
Aesop is an endorsed employer for all women. See our range of benefits and policies directly at Work180 : Aesop - Work180 Endorsed Employer.

ROLE PURPOSE

Aesop are seeking a meticulous and results-driven International Logistics Coordinator (Customer Care Coordinator) in a full-time role operating with a hybrid working pattern, based at our global head office in Collingwood.
Reporting to the Senior Customer Care Coordinator - Outbound, you will be responsible for processing orders and managing requirements of our Customer Care network.
You will oversee the day-to-day relationship with our regional S&OP and Logistics teams, freight forwarders and 3PL partners. Working very closely with the S&OP team global and in the market to proactively plan and execute all outbound orders to your allocated markets.

KEY RESPONSIBILITIES (NOT LIMITED TO)

• To ensure all export orders are processed accurately and efficiently, and according to individual trading terms
• To pro-actively ensure accuracy of ordering process, as correct batch management on products shipped to each region and country, in respect of high growth in complexity to meet subsidiaries’ compliance regulations
• Create shipping documents for export orders: invoices; packing lists and shipper’s letter of instruction (SLI) for completed orders.
• Ensure out of stock items are identified and communicated with stakeholders
• Ensure that all subsidiary pricing is accurate in accounting system.
• Ensure all DO’s (Delivery Orders) are pick/packed and dispatched in the required month
• Ensure all SOMR (modification request) are processed in timely manner
• Ensure DO follow-up is shared with markets in timely manner
• To manage communications relating to export and delivery dates, ensuring that relevant stakeholders in markets are advised of any delays.