Who Are SIRVA?
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalised programme solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity.

Benefits Of Working For Sirva

• We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
• WorldWork - Eligible employees may work remotely from another location for a maximum of 15 days per calendar year.
• Being an international brand with a cross-regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over
• Competitive salary & benefits
• A diverse and inclusive community, where teammates are empowered to bring ideas to the table and act responsibly
• Extensive training and development programs.
• Sirva Employee Resource Groups (Inclusion, Diversity, & Equity Alliance (IDEA))

What will you be doing as a International Move Coordinator (Level 2)?

• Set move expectations and proactively anticipate the customer’s needs. Handle customer inquiries with a sense of urgency and empathy.
• Phone and e-mail transferee and/or accounts wherever they might be globally, involves occasionally working outside of standard business hours. Summer is our busy season, and customers sometimes need us outside of regular working hours.
• Manage and monitor customer expectations, requests and issues timely and effectively.
• Maintain minimum quality service score as defined by our IMC Scorecard.
• Full accountability for the success of each assigned move.

Supply Chain

• Coordinate and communicate the logistics, pricing, move details and troubleshoot/resolve any process glitches.
• Phone and e-mail agent contact with overseas household goods moving agents.
• Phone and e-mail contact with our supply chain in the US/Canada/Overseas (steamship lines, port brokers, truckers).

Move Administration

• Data integrity: Document within the Globalcom/PROMOVE/Navision systems all customer, agent and move information including revenue, expense and correspondence/action taken.
• Paperwork and file management: responsible for all shipping documentation and timely forwarding to destination agent, port agent, inland carrier etc. while minimizing paper files by utilizing system notes and scanning capabilities.
• Enable billing: Ensure all updated revenue information is complete and all relevant paperwork to support accurate and timely billing is delivered while partnering with billing staff.

DESIRED PREVIOUS EXPERIENCE:

• Industry/freight forwarding experience OR related customer service experience would be an advantage
• Basic geographical knowledge would be an advantage
• Analytical skills: Basic math (calculate weight, density, CWT, rates, etc), data-based problem solving
• Ability to identify potential problems and develop creative solutions without immediate direction or supervision
• Excellent written and verbal communication skills
• Strong organizational skills; the ability to function as part of a team while acting as a self-starter
• Ability to manage deadlines, multi-task and operate in a fast-paced environment
• Strong presentation skills, business etiquette and interpersonal skills
  Don’t meet every single requirement? At Sirva we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every aspect of the job description above, we encourage you to apply anyways. If you like what we do and how we do it, you may be just the right candidate for this or other roles.
  When you apply, if you meet role requirements our talent team will reach out to book in an initial call with you. This call will enable you to ask any questions you may have and gain a better understanding of the role and SIRVA as a business. We want you to be able to demonstrate your experience more then just a CV can. We will cover all details with you and ensure you have a clear picture of the recruitment process

• Set move expectations and proactively anticipate the customer’s needs. Handle customer inquiries with a sense of urgency and empathy.
• Phone and e-mail transferee and/or accounts wherever they might be globally, involves occasionally working outside of standard business hours. Summer is our busy season, and customers sometimes need us outside of regular working hours.
• Manage and monitor customer expectations, requests and issues timely and effectively.
• Maintain minimum quality service score as defined by our IMC Scorecard.
• Full accountability for the success of each assigned move