Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking an International Operations Responder to join our team in Hungary. This remote, home-based position can be located anywhere in Hungary.
We are a technology-driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business-traveling employees of our clients.
As an International Operations Responder, you will report to the Lead International Operations Responder and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication.
This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM. To recognize your commitment during night shifts, we offer a night shift allowance.

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• Provide initial response and assistance to client situations worldwide

• Collaborate with client stakeholders and manage case lifecycle
• Record incident/case details in our Case Management System
• Understand client emergency procedures
• Coordinate medical treatment and security with clinical team and partners
• Collaborate with internal partners on Mass Communications Platforms
• Use case management system and Microsoft Office for data administration
• Contribute to process and procedure development in line with client requirements
• Attend regular team meetings and ensure effective handover/feedback
• Escalate issues, risks, and ideas when necessary
• Provide support to Intelligence team and other duties as requested