International Operations Specialist at International SOS Government Medical Services

Macquarie Park, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Empathy, Communication Skills, Problem-Solving, Attention to Detail, Customer Service, Professionalism, Relationship Building, Collaboration, Fast-Paced Environment

Industry

Medical Practices

Description

About the company International SOS, a renowned global leader in international healthcare, medical assistance, and travel security risk services, boasts a workforce of over 11,000 dedicated professionals worldwide. At International SOS, we are committed to safeguarding the health, safety, and well-being of individuals, providing unparalleled support and services wherever they may be. At International SOS, we cultivate a supportive atmosphere where everyone can thrive. We encourage applicants from all backgrounds, including veterans, Aboriginal and Torres Strait Islander peoples, neurodivergent individuals, diverse genders, cultures and languages, and LGBTQIA+ identities to apply. We value your unique perspectives and skills through our commitment to inclusion, equality, and support.About the role In this challenging yet rewarding role, you will play a crucial part in providing high-quality medical, security, and logistical assistance to our members. Your responsibilities will include responding to a high volume of calls and emails from members during their domestic or international travels, ensuring their healthcare, travel, and security needs are met efficiently. If you are passionate about helping people, possess exceptional communication skills, and excel in a fast-paced environment, then we are eager to have you on board. Your contribution will directly impact the well-being and safety of individuals around the globe. About you Passionate about assisting individuals with a naturally empathetic approach Skilled at building and maintaining meaningful relationships with various stakeholders Demonstrates keen attention to detail, problem-solving abilities, and can thrive under pressure while collaborating effectively in a demanding setting Brings extensive experience in a customer service role with a high level of professionalism, specifically within a customer-centric and process-driven environment Must hold Full working rights in Australia Working Hours 13 hour shifts Between 7 AM to 10 PM Rotating roster; 6-8 shifts per fortnight Location: Office based environment, Sydney, Next to Wynyard Train StationWhat we offer Comprehensive 8-week induction group training, a mix of classroom and on the job experience Supportive, collaborative & friendly team culture Structured remuneration and progression program, enabling you to grow your career within a global organization Collaboration with colleagues from other assistance centres located in each region to gain an international perspective and understanding on world topics and issues Exposure to the latest global medical and security updates and trends

Responsibilities

The role involves providing high-quality medical, security, and logistical assistance to members during their travels. This includes responding to a high volume of calls and emails to meet healthcare, travel, and security needs efficiently.