Are you looking for an exciting opportunity to accelerate your career and join a highly successful global business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset, and the desire to help build a great culture?
iiPay is an award winning, high growth, innovative company based in Americas, Europe and APAC, recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market-leading global payroll management system delivering a unique client experience and value-added services.
All our roles can be performed remotely with occasional visits to the office as requested by your manager. Where we have office locations, our team members are welcome to work remotely, on a hybrid basis or fully office based as they wish.
Role Overview
The International Payroll Operations Manager will be responsible for ensuring our clients receive exceptional service and support. The team lead will support their team of associates in all aspects of payroll, administration and client interactions and will also be responsible for coaching and developing their team to be client centric and add value to all interactions with our clients.
Additionally, the role will facilitate communication, proactively identify issues, lead issue resolution, help complete root cause analysis after resolving issues and provide guidance and support to the wider team. The role will also liaise between the internal groups working on current Payroll needs which impact clients. The International Payroll Operations Manager will have a passion for managing our delivery proactively to exceed our clients expectations whilst helping to build a high performing team. Alongside the role the International Payroll Operations Manager will help support the Payroll Operations teams to ensure we delight our clients and exceed their expectations within our global delivery.
Key Responsibilities

ESCALATION MANAGEMENT AND PROBLEM RESOLUTION

Take full ownership of client escalations, leading resolution efforts while coordinating with key internal and external stakeholders as necessary. Ensure clear communication across internal stakeholders, keeping all parties informed of the escalation status. Drive continuous improvement by collaborating with internal stakeholders to enhance processes and outcomes, strengthening the effectiveness of our partner network and ensuring long-term success.

What are we looking for in you?

• Experience working in a payroll or ‘Business Process’ orientated environment is required.
• Experience of supervising/leading a team of people; providing support and coaching
• Proven experience in a client facing role
• Excellent time management and attention to detail
• Strong organisational and multi-tasking skills to independently meet deadlines
• Good communication and collaboration skills both written and verbally are essential
• Enthusiastic and eager to learn and develop own effectiveness
• Self-motivated, tenacious and resilient
• The ability to demonstrate analytical and problem-solving skills will prove incredibly beneficial to the candidate.
• Intermediate Excel skills are a requirement for this role.
• An individual with experience working in a controlled business environment, familiar if Data Security practices determined under ISAE 3402 and ISO 27001:2013.

Please refer the Job description for details