International Postal Product Development & Governance

• Develop, standardize, and continuously improve international postal products, including letter post, parcels, EMS, registered items, tracked items, small packets, returns, and e-commerce-related postal services.
• Define product features, service conditions, acceptance rules, weight limits, destination availability, tracking requirements, return options, customs-declaration requirements, and customer-facing service rules.
• Ensure that all international postal products are aligned with UPU regulations, national requirements, customs rules, aviation-security requirements, and internal operational procedures.
• Maintain the international postal product catalogue, including service descriptions, eligibility rules, operational dependencies, pricing principles, and destination coverage.
• 
  

E-Commerce Postal Services & Market Readiness

• Support the development of cross-border e-commerce postal solutions for SMEs, marketplaces, aggregators, consolidators, and online sellers.
• Translate e-commerce market requirements into postal product specifications, including tracking visibility, data quality, customs readiness, predictable delivery, returns, and customer-notification needs.
• Support the development of postal and commercial flow models for international e-commerce, ensuring clear distinction between UPU-based postal flows and contracted commercial e-commerce flows.
• Coordinate with Commercial, Operations, Finance, IT, Customs, and Customer Experience teams to ensure that e-commerce postal products are operationally feasible and commercially sustainable
• 
  
• Product Pricing, Revenue Protection & Service Conditions
• Provide product and operational input for the pricing of international postal services, including parcels, EMS, registered items, tracked services, e-commerce packets, returns, and customs-related service charges.
• Coordinate with Finance and Commercial teams to ensure that international postal pricing reflects UPU remuneration, delivery cost, transport cost, customs requirements, market competitiveness, and service-level commitments.
• Monitor product performance, revenue contribution, destination performance, customer adoption, and service profitability.
• Identify opportunities to improve revenue protection, product segmentation, destination-based pricing, and service differentiation.
• 
  
•