Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Note - TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be supporting the Hospitality Solutions business, which is now owned by TPG.
About the role:

Key Goals & Objectives

• Establishes relationships with key customers (travel agents and direct consumers) to achieve our Core Purpose as well as maintain all established performance standards.
• Consistently achieves exceptional performance ratings on call and email observations.
• Consistently achieves the established call and email standards.
• Achieves set revenue target for the department.

Responsibilities

• Answers inbound telephone calls from various customers and provides information to secure hotel reservations. Assists with service requests that drive incremental revenue to our member hotels and builds customer loyalty.
• Processes reservation requests and service inquiries that are received via email.
• Follow up with customers on a timely basis on special requests, Courtesy Holds, and room/rate requests.
• Demonstrates good time management and priority setting skills
• Produces error-free work that minimizes payouts.
• Demonstrates ability to work under pressure and handling complexity
• Proficient English, Italian and French written and oral communication skills
• Demonstrates effective teamwork skills
• Ability to diffuse customers.
• Travel Industry background is desired, but not a must
• Maintains a sound understanding and adheres to all SABRE policies and procedures.
• Attends Hotel of the Week Presentations.

Requirements & Experiences

Needs to speak and write in English, Italian and French.

• High school education
• Telephone/call center experience and some customer service experience a plus
• Hospitality, travel, luxury, international experience preferred
• Familiar with using a PC, Word, Excel, and Outlook
• Professional and polished presence
• Ability to influence and build trust
• Able to work any shift. Mo – Fr 9:00 to 18:00. Sat/Sun free.
• Strong problem-solving skills if needed.
• Strong communication skills both written and oral
• Grammar and spelling are used in a professional manner and culturally acceptable to the end consumer

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

• Answers inbound telephone calls from various customers and provides information to secure hotel reservations. Assists with service requests that drive incremental revenue to our member hotels and builds customer loyalty.
• Processes reservation requests and service inquiries that are received via email.
• Follow up with customers on a timely basis on special requests, Courtesy Holds, and room/rate requests.
• Demonstrates good time management and priority setting skills
• Produces error-free work that minimizes payouts.
• Demonstrates ability to work under pressure and handling complexity
• Proficient English, Italian and French written and oral communication skills
• Demonstrates effective teamwork skills
• Ability to diffuse customers.
• Travel Industry background is desired, but not a must
• Maintains a sound understanding and adheres to all SABRE policies and procedures.
• Attends Hotel of the Week Presentations