International Sales Account Manager

at  Clipper Oil

COMPANY BACKGROUND

Clipper Oil is a worldwide wholesaler of marine fuels and lubricant oils specializing in supplying vessels throughout the Pacific Ocean. Operating internationally from our headquarters in San Diego, we also maintain offices in Singapore and American Samoa and warehouses in the Pacific Islands. Our clients include commercial fishing fleets, military/government vessels, cruise ships, mega yachts, tugboats, cargo ships, container ships, tankers, research vessels, power generation facilities, service stations and more. Established in 1985, Clipper Oil has been a proven supplier of quality fuels, lubricants and services to the maritime community for 40-years, serving hundreds of ports worldwide.

POSITION SUMMARY:

We’re currently seeking a full-time, reliable, highly detailed-oriented, confident and career-driven individual to fill our International Sales Associate position. This is an in-person role in our casual but hard-working office environment. We maintain a small, team-oriented, dynamic and fast-paced office with shifting priorities. The team is dedicated to industry-leading customer service and the rewarding mission of our organization.

REQUIREMENTS & QUALIFICATIONS:

• Minimum of 1 year of business experience in a similar office environment or other relevant work experience.
• BS/BA degree in a discipline complementary with the demands of a global trading firm including Business, Economics, Finance, Accounting, Entrepreneurship, Marketing or related field.
• Strong work ethic, detail-oriented, structured, analytical, logical, proactive, service-oriented and dependable.
• Good interpersonal skills and ease working in multi-cultural environments.
• Resourceful and results-driven with an ability to multi-task and solve problems.
• Excellent organizational, communication, time-management and proofreading skills.
• IT proficient. Excellent knowledge of all Microsoft Office applications (Outlook, Excel, Word, etc).

PRIMARY RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):

• The principal responsibility of this role is to facilitate transactions between the fuel/bunker supplier and the client.
• Negotiate purchase and sales prices with our worldwide supplier and customer network.
• Support the Sales Team by executing transactions with shipowners, operators, and charterers.
• Prepare contracts, proposals, and bids in collaboration with the Sales Team.
• Coordinate marine fuel/bunker deliveries within Clipper Oil’s worldwide network.
• Handle incoming inquiries, provide timely quotations, and oversee product delivery.
• Manage customer accounts, overseeing the entire sales process from quoting and negotiation to delivery and post-sales support.

DAY-TO-DAY DUTIES:

• Interact daily via e-mail/phone/WhatsApp with customers, suppliers, agents, etc. to ensure accurate, timely and successful fulfillment of customer orders.
• Act as main point-of-contact between our suppliers/agents/clients to ensure timely deliveries of products.
• Must be comfortable receiving LOTS of e-mail. (200+ e-mails per day)
• Provide thorough follow-ups on all inquiries, transactions and orders with both suppliers and customers.
• Update sales information into multiple complex Excel spreadsheets. Experience with Excel is a MUST!
• Update information into Clipper Oil’s CRM system (Microsoft Dynamics 365)
• Must be comfortable with working longer hours and with an international customer base.
• Many sales will be completed outside of normal working hours, so flexibility is required.