International Sales Specialist at Greencheck SpA

Schofield, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

75179.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Customer Service, Sales Transaction Support, Telephone Communication, Email Communication, Special Design Requests (SDRs), Technical Assistance, Training, Feedback Gathering, Continuous Improvement, Policy Compliance, Customs Compliance, Discount Processing, Ocean Freight Quoting

Industry

Industrial Machinery Manufacturing

Description

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things. YOUR OPPORTUNITY As an International Sales Specialist you will be responsible for maintaining a high level of customer satisfaction for Greenheck Group international customers, agents, and representatives by providing superior customer service, before, during, and after the sales transaction. Please note: Candidates must be fluent in both English and Spanish WHAT YOU’LL BE DOING Maintain sales and service levels for the respective regional accounts, representatives, export service vendors, and internal departments via telephone and email communications within a specific response time. Support inquiries regarding special design requests (SDR’s), field problems, complex shipping issues, coordinate ocean freight quotes, and provide general technical assistance as needed. Train reps on the use of CAPS and Greenheck.com. Gather feedback from reps and end-users on product design, customer service, and market competition and report feedback to appropriate business unit. Provide back-up for other members of the international sales team. Identify opportunities for continuous improvement of customer service standards to make the sales department more efficient. Provide support to onsite customer service teams located in our international manufacturing facility. Ensure international sales policy compliance when conducting business with our customers (warranty, discount, payment, etc..) Ensure customs compliance when conducting business with international customers. Assist with training new and existing customer service team members to deliver high class customer service. Process discount requests and follow up with customers or reps as needed. Minimal travel is required WHAT YOU SHOULD HAVE 4-6 years of relevant work experience required. 2 Year / Associate Degree or equivalent years of job experience required. 4 Year / Bachelor Degree preferred. COMPENSATION & BENEFITS Greenheck Group takes pride in providing competitive total compensation along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $60,859-$75,179 and may vary based on factors such as job-related knowledge, skills, experience, and performance. With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings: Health & Family Support Financial Security Learning & Development Rewards & Recognition Wellbeing & Mental Health Work-Life Balance Fun Perks SPECIAL NOTATION The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills. The Employer retains the right to change or assign other duties to this position. PHYSICAL REQUIREMENTS Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks. Work may be performed in company’s setting, home, or hybrid. EEO STATEMENT We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. ACCOMMODATIONS REQUEST Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email HR@greenheck.com with your name, job title, posting number, and requested accommodation. RECRUITING FRAUD ALERT At Greenheck Group, your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at https://greenheckgroup.com/careers/. We will never request payments, financial account details, or sensitive information such as Social Security numbers. If you’re unsure about the legitimacy of a message, please contact HR@greenheck.com for verification. If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us! We couldn’t be voted Forbes America’s Best Mid-Size Employer five times running without our talented teams in every area of Greenheck Group. Are you interested in engineering and product design? How about getting hands-on production experience out in the shop? Maybe you’re a fan of numbers and love finance and accounting. What about representing Greenheck Group as on our marketing and sales teams? Or advocating for our team members in human resources? No matter your talents, interests, or skill level, we welcome you to become part of our team. Greenheck Group began in 1947 when two brothers, Bob and Bernie, saw an opportunity for improvement within the commercial air movement industry. With a lot of hard work, determination, and persistence, they created products that were innovative, easy to use, and better met the needs of the customer. Bob and Bernie believed in being the easiest company to do business with and often went above and beyond to make the customer happy. Bernie focused on generating connections with customers and sales partners, Bob focused on creating innovative products that worked, and were easy to use and install. Both brothers believed in pushing past the standards set by their competitors.

Responsibilities

The International Sales Specialist will maintain high customer satisfaction for international clients, agents, and representatives by providing superior service before, during, and after sales transactions. Responsibilities include managing sales and service levels, supporting complex inquiries like special design requests and shipping issues, and training representatives on internal systems.