PLEASE NOTE: THE START DATE FOR THIS POSITION WILL BE MAY 2025 AND THE END DATE WILL BE 5TH SEPTEMBER 2025.

Main Responsibilities

• Efficiently manage and triage inquiries from admits, students, graduates, staff, and faculty within agreed turnaround times, delivering a premium service to all stakeholders.
• Organise and deliver training sessions to internal stakeholders on visa and financial aid matters.
• Maintain a caseload of immigration and financial aid cases, ensuring timely and thorough documentation, exploring suitable outcomes, offering follow-up appointments, and liaising with external and internal stakeholders to achieve satisfactory resolutions.
• Design and deliver presentations and webinars, both in-person and online, to large groups of admits and students
• Actively participate in events organised by the Admissions and Programme teams.
• Work in partnership with Senior International Student Advisor, and Senior Manager - Visa Compliance & Financial Aid to ensure the effective and successful delivery of services.
• Maintain awareness of the compliance and reporting requirements set by UKVI, supporting both students and the School in meeting these requirements.

Who we are looking for

• Experience of working in a customer-facing environment and delivering excellent customer service.
• Experience of providing support to others on complex issues in a professional environment.
• Excellent organisational skills and meticulous attention to detail.
• Ability to create and deliver engaging presentations to large groups of people
• A high degree of professional curiosity with the desire to develop new knowledge and skills.
• A thorough understanding of UK immigration requirements and how it applies to students.
• Experience working for a Higher Education Institution (desirable)
• Experience of providing immigration advice and/or guidance (desirable)

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

DO YOU THRIVE IN A COLLABORATIVE AND INTERACTIVE STUDENT-FACING OR CUSTOMER-FACING ROLE?

London Business School are excited to be recruiting for a collaborative and customer focused International Student Advisor to join Degree Education on a fixed-term basis until September 2025.
You will be responsible for the provision of specialist immigration advice, supporting admits and students to navigate complex immigration rules through a mixture of 1-2-1 appointments (in person or online), group presentations, and written guidance.
The International Student Advisor will also support admits and students in seeking options to finance their studies through Student Loan providers and advise on the available loan options.
This role is based in the Visa Compliance & Financial Aid Team and offers a crucial front line support service to admits, students, graduates, and staff, providing expert advice on matters related to immigration and financial aid.

Main Responsibilities

• Efficiently manage and triage inquiries from admits, students, graduates, staff, and faculty within agreed turnaround times, delivering a premium service to all stakeholders.
• Organise and deliver training sessions to internal stakeholders on visa and financial aid matters.
• Maintain a caseload of immigration and financial aid cases, ensuring timely and thorough documentation, exploring suitable outcomes, offering follow-up appointments, and liaising with external and internal stakeholders to achieve satisfactory resolutions.
• Design and deliver presentations and webinars, both in-person and online, to large groups of admits and students
• Actively participate in events organised by the Admissions and Programme teams.
• Work in partnership with Senior International Student Advisor, and Senior Manager - Visa Compliance & Financial Aid to ensure the effective and successful delivery of services.
• Maintain awareness of the compliance and reporting requirements set by UKVI, supporting both students and the School in meeting these requirements