Date Posted: 05/28/2025
Req ID: 43028
Faculty/Division: UofT Mississauga
Department: UTM: International Education Centre
Campus: University of Toronto Mississauga (UTM)
Position Number: 00058033

ABOUT US:

U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential.
Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.
This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.

YOUR OPPORTUNITY:

Reporting to the Assistant Director, International Student Supports, the International Student Advisor will advance the International Education Centre’s(IEC) mission, as an innovative, collaborative and globally significant leader in the internationalization of the student experience. The International Student Advisor will assume primary responsibility for front-line student advising, services triage, administrative and communications support to the IEC. The International Student Advisor ensures a customer service focused approach to in-person, telephone, web-based (e.g. social media), and email inquiries about the IEC and the services offered. Coordinating the first point of contact for most IEC users, s/he is responsible for providing a welcoming built and virtual environment, with up-to-date and accurate information, and assisting users seeking to connect to various internal and external services andprograms, as appropriate. The incumbent will be particularly adept with engaging with international, globally minded students, and alumni, evaluating their needs, making appropriate referrals, and identifying students-at-risk.
The International Student Advisor responsibilities will sometimes necessitate work during evening and weekend hours.

ESSENTIAL QUALIFICATIONS:

• Bachelor’s Degree or acceptable combination of equivalent experience.
• Minimum four (4) years’ experience in student advising and/or student development at the post-secondary level.
• Registered with the College of Immigration and Citizenship College (CICC)and accredited as a Regulated International Student Immigration Advisor (RISIA) or Regulated Canadian Immigration Consultant (RCIC) required.
• Exceptional knowledge of Immigration, Refugees and Citizenship Canada policy required.
• Strong experiential background in student transition; particularly experience working with diverse communities and understanding international student transition experience.
• Exceptional customer service acumen.
• Interpersonal and intercultural communications skills are essential.
• Excellent administrative skills, including word processing, data analysis, desktop publishing, and experience with databases.
• Proven leadership and supervisory skills are required.
• Proficiency in collecting, analyzing and interpreting data.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Interpreting and applying policies and procedures when making independent decisions
• Following with students to track progress through the regulatory requirements and/or activities they are required to fulfil as per their individual situation
• Resolving issues within the scope of the role and escalating problemsas required
• Advising students on co-curricular, academic and personal matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual’s background
• Screening and making referrals to appropriate resources and services
• Planning and implementing components of the curricular and/or co-curricular programs and activities
• Assigning and checking the work of work-study students
• Advising on the interpretation on immigration and other related government policies within the scope of certification through the College of Immigration and Citizenship Consultants

TO BE SUCCESSFUL IN THIS ROLE YOU WILL BE:

• Approachable
• Multi-tasker
• Organized
• Resourceful
  Closing Date: 06/06/2025, 11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Term
  Schedule: Full-Time