JOB OVERVIEW

We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. In this role, you will be the first point of contact for users experiencing technical issues. Your primary responsibility will be to provide exceptional customer service while troubleshooting and resolving a variety of technical problems related to hardware, software, and network systems. The ideal candidate will have a strong background in IT and a passion for helping others.

SKILLS

• Proficiency in technical support practices and customer service principles.
• Strong knowledge of computer management, including hardware components and operating systems (Windows, macOS, Linux).
• Familiarity with computer networking concepts such as LAN configurations and VPN setups.
• Experience with software troubleshooting across various platforms.
• Ability to effectively use help desk software like BMC Remedy, ServiceNow, or Jira.
• Excellent communication skills to convey technical information clearly to non-technical users.
• Understanding of IT infrastructure components including firewalls and network security measures. Join our team as a Technical Support Specialist where your expertise will directly contribute to enhancing user experiences through effective problem-solving and technical guidance.
  Job Type: Full-time
  Pay: $18.00 - $24.00 per hour

Benefits:

• Paid time off

Ability to Commute:

• Bishop, CA 93514 (Required)

Ability to Relocate:

• Bishop, CA 93514: Relocate before starting work (Preferred)

Work Location: In perso

• Provide technical support to end-users via phone, email, or in-person.
• Troubleshoot and resolve issues related to computer hardware, software, and networking.
• Assist with the management of IT infrastructure, including VPNs and firewalls.
• Perform desktop support for both Windows and macOS operating systems.
• Utilize tools for ticket management and issue tracking.
• Conduct software troubleshooting and assist users with applications within Microsoft outlook and other email clients.
• Maintain clear communication with users regarding their technical issues and resolutions.
• Document all support interactions accurately in the help desk system.
• Collaborate with IT teams to improve processes and enhance service delivery.
• Schedule Service calls.
• Optional: work on mountains tops and repair towers.