Internship (6 months)- Global Quality & Guest Experience Assistant (F/M/X) at Fairmont Chateau Lake Louise Alberta

Issy-les-Moulineaux, Ile-de-France, France -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Reporting, Action Plan Tracking, Guest Review Analysis, Standards Updating, Best Practices Library Management, Content Creation, SOP Development, Presentation Creation, Project Assistance, Toolkit Creation, Communication, Time Management, Analytical Mindset, Creativity, Organization, Multitasking

Industry

Hospitality

Description

Company Description We are a collection of 4 exclusive Luxury brands: Sofitel, Sofitel Legend and MGallery, Emblems across 38 countries, unlocking unique memorable moments in connection with the local destination. Our signature: All our Talents express themselves with authenticity, playfulness in a diverse and inclusive environment, have the ability to surprise our customers with crafting exceptional tailor made experiences and go the extra mile every day, while embracing local culture. Job Description Within the Global Quality & Guest Experience Team, reporting directly to the Director Quality & Guest Experience, you will assist in building, developing and improving a guest-centric approach to Quality & Guest Experience for our 4 brands worldwide, leading to increased Guest Engagement. In an international environment, you will manage your time well to contribute daily to the success of the team, on the following (but not limited to) tasks: Update the Quality Month end Performance Report Follow-up on Hotel Quality Scores and track action plans accordingly Prepare analysis / Insights from guest Reviews on various topics (F&B, Rooms,….) Assist in the yearly review and update of the Standards Collect and update the Best Practices Library for our hotels Assist in the creation of content and guidelines, SOPs and presentations. Select the monthly best Cousu Main & Mgallery Magic stories, part of the monthly and annual competition Assist both VP and Director on ad hoc projects (Toolkit creation, Service Essentials, Golden Rules, update the escalated complaints tracker, Communication on our TEAMS community group composed of our hotels…) You will work closely with the Opening Team, Regional Marketing Relays and Global Marketing Teams as well as with our 250 hotels Worldwide, other Accor Transversal teams and external partners (suppliers…). Qualifications Level of Studies: BAC+4 / +5 Field of Studies: Marketing/Luxury/Customer Experience Professional Experience: A first internship in the hospitality industry would be ideal Languages: French & English (fluent) Others: Detail oriented person with an affinity for the LUXE segment Computer Skills – Pack Office (good knowledge of Excel formulas & PowerPoint) + AI Tech-savvy with ability to adapt to new systems (TrustYou / LQA…) Analytical mindset, creative, organized, multitasker and, culturally aware team player Additional Information Paid internship Tickets Restaurants NAVIGO pass (Metro) reimbursement : 75% Job-Category: Marketing Job Type: Internship

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Responsibilities

The intern will assist in building and improving a guest-centric approach to Quality & Guest Experience across four luxury brands worldwide, contributing daily to team success in an international environment. Key tasks include managing performance reports, tracking quality scores, analyzing guest reviews, updating standards, and assisting with various ad hoc projects for leadership.