Internship - Concierge at HSH

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

7000.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Guest Service, Concierge Services, Hospitality, Communication, Coordination, Problem Solving, Customer Relationship Management, Cultural Knowledge, Event Planning, Feedback Monitoring, Team Collaboration, Luxury Service, Personalized Itinerary, Service Recovery, Dining Reservations, Transportation Arrangements

Industry

Hospitality

Description

We are pleased to offer an internship opportunity that will allow you to develop your hands-on industry knowledge whilst partnering with our operational team. This role will be responsible for activities to support the daily operation in Front Office - Concierge. That placement will start in Q1 2026 for a minimum of 6 months. Secure a placement with a luxurious Five-Star hotel located in Hong Kong The Peninsula Hong Kong espouses luxury service, dedication to our customers, and commitment to our employees Learn and grow within a strong hospitality company focused on quality with our dedicated internship program Key Accountabilities: Assist guests with tailored arrangements, including transportation, dining reservations (ensuring availability and preferences), cultural activities, wellness services, childcare, and more. Coordinate with various hotel departments to ensure every guest has a personalised itinerary and a smooth, well-planned stay. Maintain expert knowledge of the hotel’s offerings and local attractions such as theatre, exhibitions, concerts, sporting events, and sightseeing tours, while building strong relationships with external partners. Support service functions, including restaurant bookings, ticket procurement, courier services, and other guest requests. Monitor and report guest feedback, contributing to service recovery efforts that exceed expectations and align with Peninsula Service Principles. Collaborate with the Concierge team to brainstorm and develop new ideas for unique guest experiences. General Requirements: The Peninsula Hong Kong is open to international applicants for the internship opportunities Fluent in both spoken and written English; proficiency in Cantonese is an advantage Pleasant, courteous, and fun personality Passionate about luxury hospitality and guest service Benefits: Training allowance of HK$7,000 per month, 5-day work week, Annual leaves, Medical allowance, Duty meals, F&B discount, Uniform provision, Gym facilities access Please be informed that the screening of the applications will start on 22nd October. We are delighted to receive your CV and will liaise with suitable candidates directly. About The Peninsula Hong Kong The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

Responsibilities

Assist guests with tailored arrangements and coordinate with various hotel departments to ensure a personalized experience. Support service functions and monitor guest feedback to contribute to service recovery efforts.