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Internship - Customer Care at SGS

Pasir Gudang, Johor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Interaction, Transaction Processing, Inquiry Response, Record Keeping, Team Collaboration, Positive Attitude, Fluency in Mandarin

Industry

Professional Services

Description

Company Description SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 89,000 employees, we operate a network of more than 2,600 offices and laboratories around the world. Job Description Interact with customers via inbound telephone calls to provide information and assistance. Assist with processing transactions and reply to inquiries about products and services. Assist in recording customer interactions, details of inquiries, complaint or comments as well as actions taken. Assist the Section Head / Sales team in following up on business prospects. Perform any other responsibilities as assigned by your reporting manager / supervisor. Qualifications Diploma or bachelor’s degree in any course from a recognized university / college. Good personality, independent, and a good team player. Has a positive attitude to learn. Fluent in spoken Mandarin; written proficiency is an added advantage

Responsibilities

The intern will interact with customers via inbound calls to provide information and assistance, as well as assist with processing transactions and responding to inquiries. Additional responsibilities include recording customer interactions and supporting the sales team with business prospects.