Internship - Customer Service Project Coordinator (m/f/d) at Voyage Privé

Aix-en-Provence, Provence-Alpes-Cote d'Azur, France -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Project Coordination, Escalation Management, Call Center Management, Performance Monitoring, KPI Analysis, Reporting, Process Implementation, Cross-functional Support, Autonomy, Rigor, Communication, Digital Tools, Excel, English Proficiency

Industry

Travel Arrangements

Description

Company Description ✨ About Voyage Privé Founded in France in 2006, Voyage Privé has grown from an ambitious startup into Europe’s leading travel tech platform. Operating across 9 markets with tens of millions of users, we are not just another e-commerce success story – we are a tech powerhouse redefining online luxury travel. Our culture is mission-driven, blending performance with impact. Our innovative campus brings together tech talent, professional athletes, students, and artists, fostering an ecosystem where digital innovation fuels business growth and meaningful change. We are now entering a new phase, upgrading our technical foundation with cloud architecture, AI, and real-time systems to become a top-of-mind platform for luxury travelers and a trusted high-performance partner for providers. Job Description 🎯 Your Mission We are looking for a Project Coordinator to support the Customer Service team during the high season and help maintain an optimal level of service quality across our various Call Centers. This internship is fully operational, offering deep immersion in Customer Service processes and the daily management of our operations. Key Responsibilities: You will work at the heart of the Customer Service function, with varied and evolving responsibilities: Managing escalations from Call Centers: analysis, prioritization, processing, or coordination with internal teams. Call center management : Coordinate activities with external partner, define and share clear objectives, attend meetings, and monitor performance toward key deliverables and KPIs. Participating in the implementation or adaptation of specific processes, in line with business evolution. Analyzing key KPIs: NPS, DPH, quality, satisfaction, etc. Contributing to reporting and identifying opportunities for improvement. Providing cross-functional support to the Customer Service team based on daytoday needs. At Voyage Privé, interns are considered genuine coordinators: Progressive autonomy: you will receive increasing responsibility as your skills develop. Encouraged initiative: improvement suggestions are always welcome. Close collaboration with the entire team. We offer you a unique opportunity to discover the behindthescenes of customer experience! Qualifications 💡 What We’re Looking For We are looking for a motivated candidate, ready to be 100% involved in our projects and eager to grow their skills within a dynamic team. You are motivated, curious, and have a strong customer-service mindset. You demonstrate autonomy, rigor, and excellent communication skills. You are comfortable with digital tools, especially Excel. You have full professional proficiency in English (written + spoken). Additional Information ⚡ Our Recruitment Process We believe in a fast, transparent, and human recruitment process. Here’s what you can expect: 1. Call with a Talent Acquisition Partner (30 min) : Get to know each other! We’ll share more about the role, the team, and our culture. 2. Study case : Complete a take‑home test to explore a real use case and show what you’re capable of 3. Manager Interview (60 min) : Meet your future manager on site to discover the team and the campus! 📍Location : Aix en Provence, France 📅 Start Date : Between March and April 2026 📄 Contract Type : intership for 6 months ❤️ You’ll Love Joining Us Our HQ in the South of France offers an exceptional environment — natural, cultural, and digital — on a modern and eco-responsible campus. 🌴 Prefer flexibility? We offer a hybrid model for all other positions with 3 mandatory on-site days per week plus 4 fully remote weeks per year. Put meaning back into your work and join a unique ecosystem that connects worlds often far apart: business, sports, education, and social impact, through projects like Ecole des XV, Provence Rugby, VP Green, Les Tremplins, and Chez Pierre. 💪 Forget your gym subscription! Access our large on-site fitness center morning, noon, and night — or challenge your colleagues to a padel match on our private court. 🎉 Live to the rhythm of Voyage Privé’s signature mix of business and fun: Company Breaks, Carnival, Annual Convention, meetups and talks… plus free tickets to every Provence Rugby home match and live music nights at the Dalida Institute. ✈️ And because travel is in our DNA : enjoy up to 20% off our exclusive getaway offers. Join us and make your next career move a journey worth taking. 🌍 Contract type: Internship - Stage Department: Customer Service

Responsibilities

The Project Coordinator will support the Customer Service team by managing escalations from Call Centers, coordinating activities with external partners, and monitoring performance against KPIs. Responsibilities also include participating in process implementation, analyzing key metrics like NPS and satisfaction, and providing general cross-functional support.