Internship - Customer Service Project Coordinator at Voyage Privé

Aix-en-Provence, Provence-Alpes-Cote d'Azur, France -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Project Coordination, Escalation Management, Call Center Management, Performance Monitoring, KPI Analysis, Reporting, Process Improvement, Communication, Autonomy, Rigor, Digital Tools, Excel, English Proficiency

Industry

Travel Arrangements

Description

Company Description ✨ About Voyage Privé Born in France in 2006, Voyage Privé has grown from an ambitious startup into becoming the Europe's leading travel tech platform. Operating across 9 markets with tens of millions of users, we're not just another e-commerce success story - we're a tech powerhouse revolutionizing online travel. What makes us unique? A mission-driven culture where performance meets impact. Our innovative campus brings together tech talent, professional athletes, students, and artists, creating an ecosystem where digital innovation drives both business growth and positive change. We're now at an inflection point, upgrading our entire technical foundation with cloud architecture, AI, and real-time systems to become a reference and top-of-mind platform for luxury travel, known by travelers for its for excellent offer and customer experience, and by our providers as a high-performance business development partner. Job Description We are looking for a Project Coordinator to support the Customer Service team during the high season and help maintain an optimal level of service quality across our various Call Centers. This internship is fully operational, offering deep immersion in Customer Service processes and the daily management of our operations. Your Responsibilities You will work at the heart of the Customer Service function, with varied and evolving responsibilities: Managing escalations from Call Centers: analysis, prioritization, processing, or coordination with internal teams. Call center management : Coordinate activities with external partner, define and share clear objectives, attend meetings, and monitor performance toward key deliverables and KPIs. Participating in the implementation or adaptation of specific processes, in line with business evolution. Analyzing key KPIs: NPS, DPH, quality, satisfaction, etc. Contributing to reporting and identifying opportunities for improvement. Providing cross-functional support to the Customer Service team based on daytoday needs. At Voyage Privé, interns are considered genuine coordinators: Progressive autonomy: you will receive increasing responsibility as your skills develop. Encouraged initiative: improvement suggestions are always welcome. Close collaboration with the entire team. We offer you a unique opportunity to discover the behindthescenes of customer experience! Qualifications You are motivated, curious, and have a strong customer-service mindset. You demonstrate autonomy, rigor, and excellent communication skills. You are comfortable with digital tools, especially Excel. You have full professional proficiency in English (written + spoken). We place great importance on motivation, the willingness to understand and improve processes, and reliability. Additional Information You will enjoy joining us because… At Voyage Privé, the entrepreneurial adventure is real: take on ambitious and fulfilling projects while joining a company committed to developing its teams. Live in the south of France in an exceptional natural, economic, and cultural environment, within a modern, digital, and ecofriendly campus. Discover a meaningful and unique ecosystem bridging worlds that are often far apart—economic, sports, academic, and social—and contribute to one of our Vision projects (École des XV, Provence Rugby, VP Green, Les Tremplins, Chez Pierre, Dalida Institute). Cancel your gym membership! Enjoy free access to our large onsite fitness center at any time of the day, plus a dedicated Padel court exclusively for Voyage Privé employees. Experience the rhythm of Voyage Privé’s Business & Fun highlights (Company Breaks, Carnival, Annual Convention, etc.). Attend meetings, conferences, and get free tickets for every home game of Provence Rugby—or dance to the rhythm of the Dalida Institute. Practical Information Contract type: Internship Start date: Between March and April 2026 Location: Aix en Provence Duration: 4 to 6 months Languages required: French and English; a third language is a plus Contract type: Internship - Stage Department: Customer Service

Responsibilities

The intern will manage escalations from Call Centers, coordinate activities with external partners, define objectives, and monitor performance against key deliverables and KPIs. Responsibilities also include participating in process implementation, analyzing key performance indicators like NPS and satisfaction, and providing cross-functional support to the Customer Service team.