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Internship: Customer Success Specialist EatonCare (12-month) - Burlington, at Eaton USA

Burlington, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Problem-Solving, Customer Service, Order Entry, Communication, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Oracle, Project Management, Supply Chain, Email Management, Time Management, Attention to Detail, Self-Starter, Prioritization

Industry

electrical;Appliances;and Electronics Manufacturing

Description

- Validate emails in the General Mailbox against CSR account assignment list and redistribute email to the appropriate agent folder. - Enter changes and cancellations from customers through order entry systems, using established business rules. - Update emails in General Mailbox with email naming convention, labelling, categories etc. - Proactively communicate in a timely manner with customer service agents about order verification, order status, pricing and shipment status. - Follow up on back order/overdue items with Supply Chain. - High degree of organizational skills and problem-solving ability; specially the ability to work as a self-starter. - Maintain the scheduling and financial tracking of all assigned project orders including resourcefulness in finding information and answers from within and outside the department (i.e. interactive with Marketing, Supply Chain etc.). - Ability to prioritize/execute to achieve desired company and project goals with prudence and sense of urgency. - Enrolled and returning to a post-secondary program in Business, Engineering or Science Degree in progress - Desire to learn and grow professionally grow. - Proficient in computer skills including Microsoft Word, Excel, PowerPoint, Oracle. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs.

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Responsibilities

The intern will validate emails, enter customer changes, and communicate with customer service agents regarding order status and verification. They will also maintain project order tracking and follow up on overdue items with the Supply Chain.