Internship: Front Office - INK Hotel Amsterdam MGallery Collection at Accor

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

750.0

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Hotel Management Systems, Upselling, Cross-selling, Customer Service, English Fluency, Organization, Communication

Industry

Hospitality

Description

Company Description INK Story INK Hotel Amsterdam – MGallery is a luxury lifestyle hotel with a unique story. Our building once housed the offices of the newspaper De Tijd, where stories were imagined, written and brought to life in ink. Today, that rich history lives on in every detail. With 149 rooms, two meeting spaces and our restaurant & cocktail bar PRESSROOM, we blend heritage with contemporary comfort. PRESSROOM is the beating heart of creativity and atmosphere, where locals and guests come together. Job Description PLEASE ONLY APPLY IF YOU ARE STUDYING, AN INTERNSHIP IS A (MANDATORY) PART OF YOUR STUDIES ÁND YOU CURRENTLY LIVE IN THE NETHERLANDS AND HAVE THE RIGHT TO WORK HERE. Ready to Get INKed? At INK Hotel Amsterdam - MGallery, every guest who walks through our doors becomes a part of our story. As a Front Office Trainee, you’ll be shaping unforgettable experiences from the very start. Your role will be essential in turning everyday interactions into memorable moments, ensuring our guests feel welcomed, valued, and eager to return. The Script As a Front Office Trainee at INK Hotel Amsterdam, you’ll be at the heart of guest experiences. Your role begins with warmly welcoming guests at check-in, ensuring they feel at home and sharing your insider knowledge of Amsterdam’s best spots to visit and eat. By offering personalized recommendations, you’ll help guests make the most of their stay, leaving them eager to return. Throughout the day, you’ll answer phone calls with a friendly and helpful attitude, providing guests with information and assistance. You’ll be the go-to person for any questions or special requests, ensuring every guest has everything they need. In addition to guest interactions, you’ll gain experience with hotel management systems like PMS (Opera), Resaweb, and Hotellink, while supporting senior team members with tasks like cashier closures. You’ll also help enroll guests in the ALL (Accor Live Limitless) loyalty program and promote hotel services through upselling and cross-selling. You’ll work on exciting projects led by your internship coach, developing both creative and operational skills, while contributing to the hotel’s success. With a focus on achieving guest satisfaction, you’ll work toward targets that ensure each guest has a memorable experience. This internship offers the opportunity to learn the ins and outs of luxury hotel operations while helping maintain the high service standards that define INK Hotel Amsterdam. Qualifications Tick the Box! We’re looking for a motivated, service-oriented individual who: Speaks fluent English (other languages are a bonus!). Loves helping others and organizing. Is currently studying hospitality or tourism. Is available from August/September 2026 for at least 5 months Is available to work 38 hours per week (including weekends) Additional Information What Do You Get from Us? Let’s talk about the exciting benefits you’ll enjoy as an intern! As part of our team, you’ll receive a range of perks, including: A trainee allowance of €750/month for 38 hours a week. Cross-training across different hotel departments. Staff meals to fuel your days. International career opportunities within the Accor Group. Regular drinks and staff parties to bond with your colleagues. And, most importantly, you’ll become part of an INKredible team that feels like family. Job-Category: Rooms Job Type: Internship Job Schedule: Full-Time Compensation: up to EUR 750 - monthly

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Responsibilities

The Front Office Trainee is responsible for welcoming guests, managing check-ins, and providing personalized local recommendations. They also handle phone inquiries, utilize hotel management systems, and promote loyalty programs and hotel services.