WHO WE ARE

Singapore’s longest established bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, our purpose remains: to enable people and communities to realise their aspirations.
And so whether you want to innovate needs-based financial services, work in friendly, supportive teams, build lasting value in your community, help people grow their assets, business, and investments, take your learning as far as you can, or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

WHAT YOU DO

Your responsibilities will include:

• Project Involvement:
• Review CBC existing sales processes and champion sales process improvements
• Conduct study on customer experience at point of onboarding through surveys and propose new ways to enhance customer experience
• Competitor Research:
• Conduct study on the current offerings in the market and work with leaders to identify gaps and areas of opportunities
• Performance Scorecard Reporting:
• Generate monthly reporting of performance scorecard, working with sales leaders on productivity analysis
• Shadowing BBMs and AMs during appointments to gain understanding on customer engagement and onboarding due diligence

This role will provide you with:

• Project Involvement: review CBC existing sales processes and champion sales process improvements
• Customer Experience study: conduct study on customer experience at point of onboarding through surveys and propose new ways to enhance customer experience
• Competitor Research: conduct study on the current offerings in the market and work with leaders to identify gaps and areas of opportunities
• Performance Scorecard Reporting: generate monthly reporting of performance scorecard, working with sales leaders on productivity analysis
• Shadowing BBMs and AMs during appointments to gain understanding on customer engagement and onboarding due diligenc