WHO WE ARE

Singapore’s longest established bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, our purpose remains: to enable people and communities to realise their aspirations.
And so whether you want to innovate needs-based financial services, work in friendly, supportive teams, build lasting value in your community, help people grow their assets, business, and investments, take your learning as far as you can, or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

WHAT YOU DO

Your responsibilities will include:

• To assist in servicing SME customers’ service requests in the middle office functions such as:

  o Gather and extract information for account reviews and notify customers

  o Obtain documents for account remediation

• To assist various teams to prepare regular management reporting on teams’ productivity

• Be involved in process automation or enhancements to improve customer experience and turnaround time
• On-the-job training in processes and customer communications will be provided

This role will provide you with:

• To assist in servicing SME customers’ service requests in the middle office functions
• Gather and extract information for account reviews and notify customers
• Obtain documents for account remediation
• Assist various teams to prepare regular management reporting on teams’ productivity
• Be involved in process automation or enhancements to improve customer experience and turnaround time
• On-the-job training in processes and customer communications will be provide