WHO WE ARE

Singapore’s longest established bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, our purpose remains: to enable people and communities to realise their aspirations.
And so whether you want to innovate needs-based financial services, work in friendly, supportive teams, build lasting value in your community, help people grow their assets, business, and investments, take your learning as far as you can, or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

WHAT YOU DO

Your responsibilities will include:

• Review digital platforms’ journey health assessment through collation of key journeys and screens
• Preparation of competitor landscape for digital apply/transact/service platforms through online research and mystery shopping
• Review of customers’ feedback reports for analysis and proposals on areas for improvement
• Collation and preparation of business metrics and relevant data points for product channels team’s data management strategy
• Compilation of data pertaining to the squad’s operating cadence for management review

This role will provide you with:

• Learn about product development in a bank through hands-on analysis of customer journeys
• Understand how customer-centric and data-driven customer journeys are developed
• Develop appreciation for enhancing customer experience through improving user experience (UX) and user interfaces (UI