Internship: Guest Relations - INK Hotel Amsterdam MGallery Collection at Accor

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

750.0

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Front Office Operations, Upselling, Opera Cloud, Hospitality Management, Customer Service, Administrative Tasks, English Proficiency, Dutch Proficiency

Industry

Hospitality

Description

Company Description INK Story INK Hotel Amsterdam – MGallery is a luxury lifestyle hotel with a unique story. Our building once housed the offices of the newspaper De Tijd, where stories were imagined, written and brought to life in ink. Today, that rich history lives on in every detail. With 149 rooms, two meeting spaces and our restaurant & cocktail bar PRESSROOM, we blend heritage with contemporary comfort. PRESSROOM is the beating heart of creativity and atmosphere, where locals and guests come together. Job Description PLEASE ONLY APPLY IF YOU ARE STUDYING, AN INTERNSHIP IS A (MANDATORY) PART OF YOUR STUDIES ÁND YOU CURRENTLY LIVE IN THE NETHERLANDS AND HAVE THE RIGHT TO WORK HERE. Ready to get INKed? Are you eager to dive into the dynamic world of hospitality and learn all about Front Office operations? Do you have a positive attitude and a knack for finding creative solutions to challenges? If so, our Guest Relations Intern position is perfect for you! The Script As a Guest Relations Intern, you’ll be at the heart of the action, working closely with our Front Office team and the Guest Relations Officer. You'll be the primary point of contact for guests at INK Hotel Amsterdam - MGallery, ensuring their stay is nothing short of exceptional. Your innate hospitality skills will help create unforgettable experiences, turning every guest interaction into an INKredible story. With your curiosity and accessibility, you’ll surprise our guests with delightful touches that make their stay memorable. It's no wonder so many guests mention you in their reviews! Beyond crafting unique guest experiences, you’ll also develop your commercial acumen. Upselling will become second nature as you learn how to enhance our guests’ stays while driving revenue. Your role will include vital administrative tasks—preparing for VIP arrivals, generating daily reports, and mastering the ins and outs of Opera Cloud. In a nutshell, you’ll transform everyday tasks into exciting challenges while welcoming guests with a smile, even over the phone. You’ll also gain insights into the ALL loyalty program, serving as the main point of contact for our valued ALL members. Plus, you’ll assist the front desk team with check-ins and check-outs as needed. Qualifications Tick the box! We are on the hunt for a proactive Guest Relations Trainee with an outgoing personality who can help us share the story of INK Hotel Amsterdam - MGallery. If you meet the following criteria, we want to hear from you: A solid command of English; proficiency in Dutch is a plus Currently enrolled in a Hotel Management program. Available from August/September 2026 for at least 5 months Available for 38 hours per week A genuine affinity for hospitality Additional Information What do you get from us? Let’s talk about the exciting perks of this internship! As a trainee, you’ll enjoy a variety of benefits, including: A competitive trainee allowance of €750 per month based on 38 hours per week. Cross-training opportunities in various hotel departments to broaden your skills. A healthy staff meal during your shifts. International career opportunities within the Accor Group. Regular social events and staff parties to connect with your colleagues. And the best part? You’ll be a valued member of our INKredible team! Job-Category: Rooms Job Type: Internship Job Schedule: Full-Time Compensation: up to EUR 750 - monthly

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Responsibilities

Act as the primary point of contact for guests to ensure exceptional stays and create memorable experiences. Handle administrative tasks including VIP arrival preparation, daily reporting, and managing the ALL loyalty program.